Team Lead of Affiliate Account Managers (WE)

MGID was founded in 2008 and is one of the leading companies in native advertising. We enable our media partners to monetize their audience and help brands to promote their services and goods effectively.

MGID offers a range of integrated solutions covering the promotion process every step of the way; we offer services ranging from planning out the marketing strategy to its thoughtful implementation and optimization. Our clients include major international brands like Renault, Domino’s, Airbnb, PizzaHut, Qatar Airlines, and many others, including media organizations and web agencies.

MGID is:

• A proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in more than 70 languages;

• The winner of multiple AdTech awards for innovation and product quality;

• A workforce of 700+ employees operating from offices in the US, Europe, and Asia.
  

Our Team Lead of affiliate Account Managers will be responsible for team management in terms of customer relationship development, promotion, and upselling of all company's products and maintenance of clients support to retain clients and increase revenue growth.

What You Will Do:

— Control and responsibility for the quality of the MGID's client service/performance in a specific country

— Responsible that functional processes, goals and all global standards are observed, followed, executed by the team

— Informs account management teams about all the updates of any changes in workflow

— Distribution of clients between account managers monitors clients' transfer process and participates in client's transfer procedures adjustments

— Monitor the team working with requests to other departments/with Hubspot

— Holding regular meetings with AMs, discussing client updates, and ideas for client development. Providing and receiving feedback on the account manager's performance

— Provides quarterly, monthly, and weekly reports or reports upon request regarding the current results, issues, and workflow processes of the team

— Gives tasks and performs supervision of junior team members

— Interacts with different departments (sales team, publisher, legal, finance, creative), consolidates the initiatives/ ideas from different GEO teams for further product/process upgrade