Spanish Bilingual Healthcare Receptionist (ZR_20157_JOB)

This is a remote position.

Mon - Fri 8 AM- 5 PM Georgia, US Time includes 1h unpaid break.

Responsibilities

• Warmly greet and assist patients and their families in both English and Spanish, providing a positive first impression of the practice
  
• Efficiently manage incoming calls, addressing inquiries and routing them appropriately
  
• Schedule and coordinate patient appointments using the practice’s state-of-the-art Electronic Medical Record (EMR) system
  
• Maintain accurate and up-to-date patient records in the CRM system, ensuring data integrity and confidentiality
  
• Serve as a liaison between patients and medical staff, facilitating clear communication and exceptional care
  
• Handle peak-time overflow calls with composure and efficiency, ensuring no patient inquiry goes unanswered
  
• Collaborate closely with the in-office team to optimize patient flow and enhance overall practice operations
  
• Assist with various administrative tasks to support the smooth running of the practice
  
• Participate in ongoing training initiatives to stay current with healthcare regulations and best practices
  

Requirements

• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages (MUST SUBMIT VOICE RECORDINGS IN ENGLISH AND SPANISH) 
  
• Proven track record in customer service, preferably in a healthcare or medical setting
  
• Familiarity with Electronic Medical Record (EMR) systems and CRM software is highly desirable
  
• Strong understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  
• Exceptional multitasking abilities and capacity to thrive in a fast-paced environment
  
• Demonstrated problem-solving skills and meticulous attention to detail
  
• Ability to work a flexible schedule, including Saturday mornings
  
• Excellent computer skills and proficiency in Microsoft Office suite
  
• Strong interpersonal skills with a patient-centered approach
  
• Ability to work independently while also being a collaborative team player
  
• Enthusiasm for continuous learning and adaptability to new technologies and processes