Onboarding Specialist [Customer Service ]

Job Description

Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

Summary

The Onboarding Specialist provides support to all Clinician new hires. They will play a crucial role in ensuring the company’s new Clinicians receive exceptional service from their very first interaction. They will be responsible for guiding new Clinicians through the initial stages of their relationship with our company, providing them with product knowledge, troubleshooting assistance, and ensuring a smooth onboarding experience. The goal is to establish a positive relationship with Clinicians and set the stage for long-term satisfaction, support and loyalty. The Specialist would also build and maintain strong partnerships with the Clinicians, appropriate leaders and departments to problem solve, manage, and create a positive onboarding experience for our clinicians.

Responsibilities

• Provides onboarding support for Clinician new / re-hires and earn-while-you-learn program candidates, through timely and accurate resolution of inquiries/transactions.
• Ensures clear understanding of end-to-end onboarding process from Recruitment to Day 1 for smooth handoff between groups.
• Participates in continuous improvement initiatives to refine onboarding processes and enhance the overall efficiency and effectiveness of the onboarding program.
• Assists in the preparation and distribution of onboarding materials, ensuring new hires have all necessary information and resources.
• Liaises with external stakeholders to monitor critical activities, such as background checks, credentialing and I-9 processing.
• Escalates system-caused issues directly to IT Service Center while maintaining support and providing updates to new hire/candidates.
• Documents resolutions, for uncommon and complex queries, to help streamline and reduce ticket processing time.
• Identifies opportunities for system enablement and transaction automation to help drive an enhanced onboarding experience for Clinicians.
• Maintains relationship with Talent COE teams to build knowledge transfer and capabilities on the different onboarding workstreams including Contracting, Recruiting, and Credentialing.
  
  

Qualifications

• Proven experience in an onboarding role.
• Experience working with Clinicians.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills, with the ability to effectively present information and facilitate training sessions.
• Experience developing training materials, manuals, and online learning modules.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail.
• HS Degree required. Associates degree+ preferred.
• 2 years of related experience required.
• Microsoft Office Suite
  
  

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Envision Healthcare is an Equal Opportunity Employer.

JOB INFO

Job Identification 990

Job Category : N-Non Exempt Staff General

Posting Date : 2025-02-14T23:02:06+00:00

Job Schedule : Full time

Locations : United States