Job description

(This is a Germany-based role, with a slight preference for Berlin. A fluent (C2) level of German and advanced English are essential to be a successful applicant.)

Your Future Employer:

Join an innovative company at the forefront of AI-driven market intelligence. With 20+ years of proprietary data and a SaaS platform recognized as a leader in its field, this organization empowers the manufacturing industry and beyond with next-generation insights.

Backed by a long-term investor with a 5+ year growth horizon, this company operates globally with teams in the Americas, Europe, and the Middle East. Known for its customer-centric approach and cutting-edge solutions, it offers an exciting opportunity for growth and impact in a forward-thinking and collaborative environment.

Your Role as Customer Success Manager:

As a CSM, you will manage a portfolio of 10-15 enterprise and mid-market accounts, valued at €800k-1M ARR, through effective value positioning and stakeholder management.

Drive account growth: identify and execute upsell opportunities.
Manage client satisfaction and ensure NRR (Net Revenue Retention.
Engage with client stakeholders virtually and through quarterly on-site visits.
Collaborate with the different divisions of the Customer Success as well as Sales team.

Who You Are:

You have 3-4 years of experience in a commercial customer success or account management role, preferably in manufacturing, finance, or market intelligence.
You have a proactive mindset, strong qualification and value positioning skills, and excellent ROI communication skills.
You are fluent German (C2) and advanced English (B2/C1).
You are based in Germany and able to work remotely, or hybrid from Berlin.

Why Should Someone Go for This Opportunity?

The Package:

💰 Compensation: €60k base / €72k OTE (80/20 split).

🏠 Flexibility to work remotely from anywhere in Germany, with optional Berlin co-working space.

✈️ Bi-annual team gatherings and global kickoff events, and client visits within DACH 1 per quarter).

The Business:

🌟 Customer-centric: extensive and highly specialized CS team, positive reviews across different platforms, and numerous success stories.

💪 Consolidated professional services business with innovation as a main driver (25+ years in business, recently transitioned to a SaaS model).

‎‍💼 Strong financial backing and long-term investment horizon.

The Culture:

🚀 Promising career progression opportunities, as demonstrated by internal promotions within the Customer Success team.

🌟 Exceptional company culture emphasizing collaboration, accountability, and ownership.

🤝 Strong alignment and collaboration between Sales and CS teams.

The Interview Process:

(Over the course of maximum 3 weeks)

Screening by Nobel Recruitment (45-60 minutes).
1st Interview with Regional Head of CS (60 minutes).
2nd Interview: Case Study with Global CS Leadership team (60 minutes).
Final Interview with Chief Customer Officer (30 minutes).

Does this sound like something for you or someone in your network? Apply directly or send your questions to elena@nobelrecruitment.com. You will hear from us soon!

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