Commissioning Technical Support Specialist - London and the South East

Commissioning Technical Support Specialist – London and the South East

 

Regional role focus: London and the South East

Working Hours: Standard hours of 37.5 per week 

UK Head Office: Dartford , Kent 

Role Package: Base Salary + 10% Bonus + Car Allowance

Daily: Expected to travel and be based onto customer site when required - Travel from home to site is covered by Helvar

  As part of our ongoing expansion, we are excited to announce an opportunity for a talented Commissioning Technical Support Specialist to join our dynamic team of expert commissioning engineers at Helvar UK. Operating within our innovative Lighting Intelligence business unit, this role offers a chance to contribute to cutting-edge projects, provide exceptional technical support, and play a vital part in delivering intelligent lighting solutions across the UK.

As a member of the UK Operations Technical Team, this role requires close collaboration with our Sales Managers based in London and the Southeast of England, with occasional travel to other regions of the UK as needed.

The primary focus of the position is to oversee the Commissioning and Programming of Lighting Control Systems in the field. A key element of the role is establishing strong, early engagement with customers during the project execution phase, ensuring clear communication about timelines, key milestones, project completion, and handover expectations.

In addition, the role involves supporting the seamless integration of lighting control solutions by providing technical assistance, diagnosing issues, and troubleshooting common challenges faced by partners and customers. You will also play a vital role in assisting the Helvar UK Technical Operations Team in their daily responsibilities, ensuring efficient collaboration with stakeholders.

A crucial aspect of this position is equipping all parties with the necessary knowledge of Helvar’s solutions, fostering customer confidence and satisfaction throughout the project lifecycle.

What you'll be doing as a Helvar Commissioning Technical Support Specialist

• • Delivering Exceptional Customer Experiences: Ensure all customer delivery experiences align with Helvar's procedures for Project Execution and Handover phases, including the commissioning, programming, and maintenance of Helvar lighting control systems and products.
  • Building Strong Relationships: Establish and maintain effective communication channels with customers, promoting a proactive "CAN-DO ATTITUDE" while introducing Helvar’s processes, products, and software to add value to their business.
  • Stakeholder Engagement: Cultivate and maintain strong relationships with key stakeholders at various levels of the sales and project processes, ensuring alignment and collaboration throughout.
  • Providing Technical Expertise: Offer on-site technical advice and support to all stakeholders, including project and service customers, addressing challenges and delivering solutions when necessary.
  • Project Execution and Handover: Engage in discussions regarding project execution, develop monitoring and control measures with customers, and ensure project close-out/handover is completed according to agreed-upon expectations.
  • Managing Project Phases: Oversee and manage project phases in line with Helvar’s Roles and Responsibilities, discussing deliverables for each stage and ensuring all actions align with customer agreements.
  • Tracking and Reporting: Monitor and report on all project and commissioning activities, addressing escalations, and proactively creating improvement plans to enhance the customer experience.
  • Driving Innovation and Feedback: Advocate for improvements in Helvar’s solutions and provide constructive feedback to relevant departments to support continuous improvement.
  • Supporting Operations: Provide technical assistance to the operations team and other business units, whether in the office or on-site with partners and customers, as required.
  • Root Cause Analysis: Conduct in-depth root cause analyses for technical issues, combining expertise with excellent customer service to deliver effective solutions that exceed customer expectations.
  • Geographic Coverage: Be responsible for supporting customers and projects across the UK, ensuring seamless communication and service delivery.
  • Confident Communication: Act as a confident and effective communicator, ensuring clarity and professionalism in all interactions with customers and internal teams.
    

This role is integral to ensuring Helvar’s commitment to excellence and innovation, while fostering trust and delivering outstanding value to customers.

Some Skills We'd Like From You

• A qualification in Engineering (Electrical, Electronics or similar) (desirable)
• Ability to work in a team and interface with other departments to deliver maximum value for customers and the business.
• Passionate about delivering exceptional customer service and value, internally and externally.
• Experience of managing high customer expectations and delivering results under time pressure working to tight deadlines
• Electrical or Electronic background
• Advanced IT skills using Microsoft Outlook, Word, PowerPoint, and Excel
• Knowledge of lighting controls and/or AV equipment would be an advantage.
• Hands-on: the role requires being able to wire test demos as well as troubleshoot issues in the field
• Confident and effective communicator, ability to effectively present and influence individuals and groups at all levels
• Flexible and agile, able to adapt your approach and methods to maximise results.
• Spoken and written fluency in English; an additional European language is desirable but is not essential
  
  

Package Includes: Base Salary + 10% Bonus + Car Allowance + 25 days holiday + Cycle to work scheme + Electric Car Scheme + BUPA Healthcare + Medicash (cash back on health/medical expenses included dental care, optical, physio, prescriptions etc) + Life Insurance of 3 x Base salary – provided by YuLife + Pension 

Our Values

Customer Value – We listen to our customers.

Powered by People – Our people make us great.

Trusted – We deliver what we promise.

Passion for Growth – We go all out to achieve success.

Helvar is a global leader in lighting technology, specialising in intelligent and energy-efficient lighting solutions. Our cutting-edge lighting systems play a vital role in enhancing the well-being of employees and customers, while also supporting sustainability goals by reducing energy consumption. Helvar’s advanced lighting control solutions and luminaire components are designed to create smart, future-ready environments, seamlessly integrating with other systems to provide a truly connected experience.

From hospitals, schools, and offices to cruise ships and landmark projects like Istanbul’s 3rd airport (the largest in Europe), Helvar delivers open, flexible, and innovative lighting solutions across a diverse range of applications. With over a century of expertise, Helvar combines innovation and reliability to meet the evolving needs of its clients.

Operating from offices in Finland, the UK, and Sweden, and supported by a global network of partners in more than 50 countries, Helvar continues to shape the future of intelligent lighting on a worldwide scale.

How To Apply And What To Do Next.

At Helvar we truly value our employees, you define our culture and shape our future. We all spend so much time at work that it’s important we also spend time learning and having fun, and if that’s you, we'd love you to apply today!

If you'd like to consider joining the Helvar Family, then please apply below with your details and

upload a CV. There are also a couple of application questions that we hope you won't mind

answering. Once you've applied, you'll be contacted by one of our team.  If you do have any questions and would like to consider being a part of the Helvar family, feel free to also get in touch with our Talent Acquisition Partner, Ben Fryer at ben.fryer@helvar.com

In the meantime, please give us a follow on Instagram: @lifeathelvar

The Helvar Promise to You!

At Helvar, we’re determined to improve the well-being of people in every space - including our own

employees. We promise you conditions that foster your personal growth and help you achieve your

full potential. As a tight-knit company with a family ethos, we’re proud to see that Helvarians care

deeply about our customers, our partners, our planet, and each other. Our drive to create a better

working environment is part of what we call Brighter Spaces.

We trust your vision! "Over the last 100 years, we've become experts at innovation. It's part of our

culture. Together we evolve and adapt our solutions to create perfect conditions.“

We invest in you! "As we spend 1/3 of our life at work, it's important to have fun! We work in a

friendly, easy-going atmosphere, and we're focused on improving your well-being. We celebrate a

learning culture and promote Bright Ideas.”

You have the freedom to impact! “People shape our success. This allows us to be true leaders. With

your ideas, we're focused on achieving a brighter, sustainable future for generations to come.

We’re with you all the way!