Offer summary

Qualifications:

At least one year of customer support experience, preferably in phone, chat, or email., Strong analytical and problem-solving skills with a commitment to customer satisfaction., Excellent English communication skills, both written and verbal., Basic computer skills and a background in technology..

Key responsabilities:

Provide exceptional customer support through various channels including phone, chat, and email.

Troubleshoot and resolve basic customer issues efficiently and effectively.

Manage multiple tasks in a fast-paced environment while maintaining a positive attitude.

Collaborate with team members and report to the Software Support Team Lead.

Job description

Technical Support Representative

Weave Support is the lifeblood of customer retention! Our support reps go above and beyond to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.

Report to Software Support TL
100% Remote (India)
FULL Time positions only (working hours US Shift between 8:30PM to 6:30 AM M-F)

What you will own

A keen analytical mind and advanced problem-solving skills, coupled with a commitment to extraordinary customer experience
Positive attitude and a passion for technology
Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment
Display strong teamwork and interpersonal skills
At least one year of Customer Support experience
Ability to work 40 hours per week
Ability to prioritize workload that leads to successful outcomes through multiple channels: phone, chat, email
Excellent English-language communication skills, both written and verbal
Hunger to learn and grow
Rudimentary understanding of what products and services Weave offers
Background in technology, computer skills, and customer service
Basic computer skills
Critical thinking skills and ability to troubleshoot and resolve basic issues

What you will need to accomplish the job

Minimum of 1 year of customer support phone/chat/Email experience
Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
Must be hungry to learn, caring towards others, and creative in your problem solving

Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Required profile