Program Manager Agile/SAFe

About Vonage:
Vonage is a global leader in cloud communications, providing flexible and scalable voice, messaging, video, and data capabilities through our Unified Communications, Contact Centres, and Communications APIs. We’re committed to delivering unparalleled customer and employee experiences by driving efficiencies and fostering collaboration across engineering, product, and support teams.

Join the Journey:
As a member of Vonage’s Product Delivery organization, you'll have a unique opportunity to shape the future of customer engagement. By supporting our engineering and product teams, you'll help deliver a truly immersive platform experience that revolutionizes how businesses communicate.

Job Summary:
The Program Manager is a pivotal role responsible for orchestrating the Agile Release Train (ART) and ensuring the smooth delivery of value across programs and portfolios. The ideal candidate will possess extensive experience in leading Agile transformations, managing delivery processes, and optimizing team performance using tools like Jira. This role is crucial in aligning teams, facilitating Agile ceremonies, and driving continuous improvement in a dynamic and evolving organization.

Key Responsibilities:

• Agile Transformation Leadership: Spearhead Agile at scale transformation in an organization with varying levels of Agile maturity, driving consistent delivery excellence.
• ART Facilitation: Lead the Agile Release Train (ART) by organizing and facilitating key Agile ceremonies, including PI Planning, System Demos, and Inspect & Adapt workshops.
• Cross-Team Alignment: Ensure seamless alignment and collaboration among Agile teams, Product Management, Architecture, Engineering, and Business Owners to maximize efficiency and value delivery.
• Value Stream Management: Manage and optimize the flow of value through the program and portfolio, proactively identifying and resolving impediments and dependencies.
• Performance Metrics: Develop and maintain metrics and reports using Jira and other tools to track progress, identify bottlenecks, and drive continuous improvement.
• Stakeholder Communication: Facilitate effective communication and collaboration across the program, keeping stakeholders informed with regular progress updates and status reports.
• Strategic Coordination: Collaborate with other ART leaders and stakeholders to strategically plan and coordinate the delivery of value across the program and portfolio.
• Continuous Improvement: Continuously evaluate and refine Agile practices, making data-driven recommendations for enhancements and driving adoption of best practices.
• Coaching and Development: Provide coaching and guidance to Agile teams and Product Managers, fostering their growth and ensuring their success in Agile practices.
• Subject Matter Expertise: Serve as a subject matter expert on SAFe and Agile methodologies, providing training, guidance, and mentorship to the organization as needed.

About You:

• >4 years of experience in Agile Delivery
• SAFe Certified: You hold certifications such as SAFe Agilist (SA) or SAFe Release Train Engineer (RTE).
• Agile Expertise: You possess deep knowledge of Lean/Agile principles and a variety of Lean/Agile methodologies, with the flexibility to adapt your approach based on the specific context.
• Hands-On Leadership: You have hands-on experience leading Agile transformations at scale, with a strong command of supporting tools like Jira and Jira Align.
• Influential Coaching: You excel at coaching and influencing individuals at all levels, with experience working closely with senior leadership to drive change.
• Continuous Improvement Focus: You are passionate about continuous improvement and can demonstrate how you’ve effectively implemented impactful changes in previous roles.
• Proactive and Independent: You are self-driven, confident in your ideas, and capable of implementing them without waiting for approval.
• Dynamic Environment Experience: You thrive in fast-paced, dynamic, and multicultural environments with shifting priorities and deadlines.
• Collaborative Team Player: You work effectively with cross-functional teams, fostering collaboration and driving results.

What’s in It for You:

• Unlimited Discretionary Time Off
• Medical Insurance
• Pension
• Group Life Assurance
• Optum EAP (Employee Assistance Programme)

Join Vonage and be part of a team that’s transforming the future of communications. If you’re passionate about Agile and eager to make an impact, we encourage you to apply—even if you don’t meet every requirement

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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