IT Project Manager / Scrum Master

IT Project Manager/Scrum Master 

Location:  London, UK/Western Europe or US (East Coast)    

Introduction to TM Forum 

TM Forum is an association of over 800+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. You can learn more at www.tmforum.org    

Our vision is to drive the next wave of digital business growth – the digitization of every industry – by providing a common innovation platform to connect businesses, industries, and ecosystems. We do this in a highly practical and agile way through collaboration programs and communities which lead to rapid prototypes – ranging from digital business models to interconnectivity APIs – that have real world commercial applications. Complementing our collaboration programs, the Forum provides thought-provoking digital business research and publications, industry best practices and standards along with training programs to accelerate adoption, and events and workshops which connect top business & IT leaders to learn, network, and develop meaningful partnerships.   

Role Overview:  

TM Forum is looking for an IT Project Manager / Scrum Master to play a pivotal role in driving strategically important IT and web projects. Your primary responsibility will be to oversee the design, development, execution and management of multiple projects and initiatives. You will be responsible for working closely with senior business stakeholders, as a driving force to enable TM Forum to provide a consistently excellent digital experience to its members and achieve its strategic goals. 

Skills and Responsibilities  

Project Planning and Execution: 

• Develop and execute comprehensive project plans, including scope, timelines, budgets, and resource allocation in a software development environment 
• Define project goals, objectives, and deliverables that align with organizational objectives. 
• Monitor and control project execution to ensure adherence to the plan. 
• Deliver software using both Scrum and Kanban approaches for multiple development teams and projects 
• Lead and facilitate Scrum and Kanban ceremonies / cadences - sprint planning, daily stand-ups, sprint reviews, and retrospectives, delivery planning, backlog replenishment, service delivery and operations review.   
• Work closely with cross-functional teams to ensure agile principles and practices are followed. 
• Implement and enforce quality standards throughout the project lifecycle. 
• Continuously improve team efficiency, processes, and delivery by implementing agile best practices and fostering a culture of continuous improvement 
• Actively engage and own work items so inhibitors are removed, and the delivery velocity is constant.  

Stakeholder Management: 

• Establish and maintain strong relationships with key stakeholders, including business leaders, clients, and vendors. 

• Communicate project progress, risks, and performance to stakeholders in a clear and timely manner. 

• Manage stakeholder expectations and ensure alignment with project goals. 

Requirement Gathering: 

• Collaborate with stakeholders to gather, document, and analyze requirements 
• Conduct interviews, surveys, and workshops to understand business processes and user needs. 
• Create detailed documentation, including business process flows, use cases, and functional specifications. 

Risk Management: 

• Identify, assess, and manage project risks and issues. 
• Develop risk mitigation strategies and contingency plans. 
• Proactively address potential challenges to ensure project success. 

Budget and Resource Management: 

• Support the management of project budgets, ensuring effective use of resources. 
• Monitor and control project expenses to stay within budget constraints. 

Reporting and Documentation: 

• Prepare and present regular project status reports to leadership and stakeholders. 
• Maintain comprehensive project documentation, including plans, schedules, and post-implementation reports 
• Facilitate communication between business stakeholders and the development team. 

Experience and Requirements: 

• Bachelor’s Degree (technical degree a plus) and ideally three years of IT PM experience  
• Strong experience as a Scrum Master, Delivery Manager, Agile Project Manager  
• Project Management Professional (PMP), Certified Scrum Master (CSM), SAFE Agilist or other relevant certifications (preferred) 
• Problem-solving mindset with the ability to remove obstacles and foster team collaboration. 
• Excellent communication skills to present effectively to technical/non-technical stakeholders. 
• Strong understanding of IT systems, web technologies, and development methodologies. 
• Experience working with JIRA, Confluence or similar project management tools 
• Experience in working with cross-functional teams in a fast-paced environment. 

What we offer in Return 

• Remote with the opportunity to work from our London office, on occasion   
• 25 days plus 8 bank holidays  
• Periodic Well-being days (Business organized) 
• Medical Insurance  
• Dental Insurance   

Diversity & Inclusion at TM Forum   

TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.