DXA Expert

Who Are We?

Newpage is a digital health solutions company. We devote ourselves to advancing the quality of life

by enhancing the health and optimizing the longevity of people. We do this by, passionately building

futuristic technologies for global organizations across the healthcare ecosystem. We partake at

every stage from problem definition, strategy & service design, user research, UX design, and agile

software development – utilizing lean practices to deliver and validate highly innovative digital

health solutions that drive user value and business transformation.

NewPage is recognized by ‘CIO’s Review’ as “Top 50 Promising Healthcare Solution Providers” and

“Great Place to Work Certified (GPTW) 2023 and 2024.”

What We Offer?

We are shaping a company that works smart and grows with agility.

§ We offer you a flexible and remote work environment where you will engage with intelligent

colleagues, seamlessly collaborating to develop inventive technologies that solve our client’s

business challenges.

§ As part of our team, you will enjoy an employee-centric culture, supportive peers, work-life

balance, generous earnings, and opportunities for growth and development.

Whom do We Need?

We are looking for a strategic thinker and experienced digital customer experience consultant with

expertise in Medallia DXA. The ideal candidate will have a strong background in agile project

management, stakeholder relationship management, and digital experience analytics, especially

within healthcare. They should be skilled at managing multi-level client relationships, optimizing

customer experience programs, and working in EST time zones.

Roles & Responsibilities

§ Design and plan and strategic program roadmaps collaborating with different stakeholders

that drive optimum value and are rooted in a deep understanding of stakeholders’ business

goals, including driving existing program optimisation and value additions on Medallia

Experience Cloud.

§ Own and manage multi-level client stakeholder relationships, including cross-functional

Touchpoints.

§ Consult with stakeholders on best practices in digital customer experience management for

Healthcare.

§ Leverage the DXA to your different stakeholders’ needs and drive insights

Qualification

§ Should be expert of Medallia DXA setup

§ Should know various client use cases and how to setup DXA to get best insights

§ Atleast 5 years of experience with agile project management methodologies and technical

project management.

Digital Health Solutions

§ Atleast 5 years of experience working with DXA or similar tools like Hotjar, Content Square,

Glassbox, Fullstory, etc.

§ Atleast 5 years of experience with client and stakeholder relationship management.

§ Able to work in the EST time zone (2 PM - 11 PM IST).