Job description

Sales Engineer

The Company

Jericho Security is at the forefront of AI-driven cybersecurity, protecting organizations from the next generation of cyber threats. As AI-powered attacks grow more sophisticated, businesses need cutting-edge solutions to stay secure. Jericho Security provides a seamless, AI-powered platform that integrates with existing environments to detect, mitigate, and prevent emerging security risks.

The Role

We’re looking for a Sales Engineer who will play a crucial role in both the sales process and post-sale customer success experience. This remote role combines technical expertise with customer-facing engagement, ensuring potential and existing customers have a smooth experience from initial product walkthroughs to full-scale implementation.

The ideal candidate is someone who can communicate technical concepts effectively, guide customers through onboarding and integration, troubleshoot customer issues, and contribute to key technical documentation.

Responsibilities

Sales & Customer Engagement

Conduct product walkthroughs for prospective customers with sales team members, showcasing Jericho Security’s capabilities.
Assist in trial setup and sandbox environment onboarding, ensuring prospects get hands-on experience with the platform.
Address technical questions during the sales process.

Onboarding & Implementation

Guide new customers through the post-sale onboarding process, ensuring smooth integration into their environments (Microsoft 365, Google Workspace, etc.).
Troubleshoot technical challenges during setup and ongoing usage, working with internal teams as needed.
Maintain customer satisfaction by proactively checking in and addressing potential issues.
Operate platform on behalf of customers for managed services.

Technical Support & Documentation

Develop and maintain key process documentation (e.g., whitelisting guides, integration setup, troubleshooting playbooks).
Serve as a liaison between customers and product/engineering teams, ensuring feedback is captured for product improvements.
Provide frontline technical support, helping customers resolve basic issues before escalating when necessary.

Requirements

1-3 years in a technical sales, customer success, or sales engineering role (preferably in SaaS or cybersecurity).
Strong ability to communicate in English to both technical and non-technical stakeholders in a clear and engaging way.
1+ years of experience with customer onboarding, troubleshooting, and solution integration.
Ability to document technical processes and create customer-facing guides.
Strong problem-solving skills and a customer-first mindset.

Required profile