Business Operations & Strategy Senior Manager

Job Description

As Tailscale’s first Business Operations Hire, we are looking for someone who has experience scaling high growth startups and working cross-functionally across Sales, Marketing, Customer Experience, Operations, Product, & Engineering. 

As companies scale quickly the needs and gaps can emerge and we are looking for a high functioning individual to help anticipate and solve challenges that may arise as we scale. You would take on a variety of projects helping to seed and structure areas of growth before projects grow to be undertaken by new people or teams. Personal humility and willingness to “give up your Legos” as the company grows will be a core part of the role. This role could be a strong fit if you have a deep understanding and perspective on how the developer tooling, networking infrastructure, and enterprise security space is evolving.  

As an early-stage and fully remote company, we are looking for motivated individuals who are comfortable working asynchronously, and thrive in ambiguity.

Key Responsibilities

While projects can vary as the company evolves below are a few examples of areas that the role could entail:

• Work with leadership to develop OKRs consistent with our strategic vision and track progress
• Help evaluate and reshape our pricing and packaging strategy. This may require a deep understanding of new and existing product value, evaluating infrastructure costs, understanding and listening to customer feedback, and thinking about how to operationally simplify our business.
• Assist in bringing business and product industry context to a KPI process
• Sharing industry best practices and identifying growth areas and gaps within a freemium / PLG motion
• Reduce duplication in our business systems and set up processes to streamline and merge systems
• Help with setting up foundations and recommendations to improve employee onboarding
• Helping to evaluate our international expansion strategy and to help bring us into additional global markets. This can include examining our footprint globally and identifying regions that may be underserved and require more attention. This can include helping to coordinate efforts across functions to successfully expand into new markets
• Assist with crafting executive communication around all hands, offsites, or external parties, etc. 

What We Are Looking For

• 5+ years of experience in a Business or Strategy Operations role at a high-growth tech company
• Experience with product led growth and product led sales companies 
• Experience with a highly international customer base
• Excellent business and technical acumen and analytical skills
• Strong product knowledge and familiarity with complex backend infrastructure operations
• Familiarity with potential financial, legal, operational, technical, and competitive constraints and able to balance them when suggesting and implementing solutions
• Experience with data analytics, visualization, and business intelligence tools 
• Ability to manage effectively with ambiguity, manage multiple projects and stakeholders to prioritize and re-prioritize in a rapidly changing environment
• Strong situational adaptability in both written and verbal communication
• Excellent communication and stakeholder management skills, capable of conveying complex concepts in simple terms
• Strong partnership skills within the Operations organization as well as with cross-functional teams 

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.