Customer Support Specialist

Description

WHAT YOU SEEK

We're committed to transforming the classroom, putting better learning within reach for both teachers and students. Our Customer Support Specialists play a significant role in customer satisfaction and student achievement.by helping teachers, administrators, students and parents throughout the country use our game-changing educational materials. We are looking for customer-focused agents who can assist customers with our Math, Language Arts and Computer Science products via phone, email, and chat.

WHAT YOUR DAY WILL LOOK LIKE

• Provide first level support, via phone, email and chat, in a timely and friendly manner.
• Answer, research, and resolve first and second level customer issues.
• Assist in onboarding of new and returning customers.
• Assist in creating, translating, and maintaining customer-facing and internal documentation.
• Assist in troubleshooting and documenting school and district-level issues.

WHAT SHOULD BE IN YOUR BACKPACK

• Strong verbal and written communication skills are required.
• Experience working with educational software support is a plus, not required.
• Bilingual Spanish/French is a plus, not required.
• This position also requires excellent problem solving skills, patience and a friendly demeanor.
• Additional consideration will be given for previous customer service or technical support experience, familiarity with educational software, or a background in education.

WHAT GIVES US PURPOSE

Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity.  As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators. 
 

WHAT WE PROVIDE

• Holistic Wellbeing
  • An inclusive range of Health Insurance options
  • Short-Term and Long-Term Disability Insurance at no cost to you
  • Access to Headspace at Work with no added cost, empowering you to enhance your mental health
• Fostering Joy
  • Flexible work arrangements with our Work From Anywhere Policy
  • Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
• Empowering Parenthood 
  • Paid Parental Leave 
  • Reduced working hours on full pay for soon-to-be and new parents
  • Free access to CL products for employees and their children
• A Place for Connection
  • Quarterly Wellness Incentives
  • Monthly employee activities + recognition program
  • 9 Employee Resource Groups
     

WHAT WE BELIEVE

We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. 

If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer.

Qualifications