Job description

3Commas.io - Automated Crypto Trading and portfolio management
We are leading cloud-based Order Management System (OMS) and crypto-asset management platform offering a unified access point and interface with the worlds’ top 20 crypto exchanges. Fully automated trade execution and portfolio management, supported by continuously evolving strategies, algorithms, and risk management solutions.

Main Responsibilities:

Serve as the primary point of contact for key clients, acting as a liaison between clients and various departments at 3Commas
Maintain and strengthen relationships with existing partners, identifying and pursuing growth opportunities
Manage a portfolio of high-value accounts, ensuring client satisfaction and retention
Conduct regular check-ins and strategy sessions with key clients to understand their needs and provide solutions
Collaborate with internal teams to address client requests, resolve issues, and implement improvements
Develop and execute account plans to maximize client value and engagement
Contribute to new client development initiatives
Monitor industry trends and competitor activities to identify opportunities and potential threats

Requirements:

Minimum 2 years of experience in a similar account management role, preferably in the crypto or fintech industry
Extensive understanding of the crypto trading industry, including market dynamics, trading strategies, and industry terminology
Proven track record of managing and growing key client relationships
Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders
Strong problem-solving skills and the ability to work independently in an ambiguous environment
Self-driven with a high level of initiative and the ability to manage multiple priorities
Fluent in English (both written and spoken)

Desired Qualities:

Attentive to detail and client needs
Friendly and professional demeanour
Ability to thrive in a fast-paced, evolving industry
Passion for cryptocurrency and blockchain technology

We offer:

We offer flexible working conditions with a priority to work from our offices in Barcelona, followed by Tallinn. Remote work is also open for discussion.
Inspiring leadership and knowledgeable, creative, genuinely kind colleagues
Paid annual leave, paid sick leave
Competitive salary offers based on your skills + monthly sales target bonus
In-house lessons for your crypto-trading skills

Required profile