Job description

About Us

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

What You'll Do

As a Customer Support Specialist at Sully.ai, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. You will work closely with Product, Engineering, and Sales to ensure customer satisfaction and help refine our AI-driven healthcare platform. This role requires strong communication skills, technical troubleshooting abilities, and a passion for improving customer experience in a fast-paced environment.

Provide world-class customer support via email, chat, and video calls to our global customer base.
Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
Collaborate with Product, Engineering, and Sales teams to improve customer experience and address pain points.
Maintain and update support documentation and knowledge bases for internal and external use.
Advocate for customer needs by providing valuable feedback to enhance Sully.ai's platform and services.

What You'll Bring

3-5 years of customer support or technical support experience, preferably within the SaaS or technology industry.
Strong Communicator: Exceptional English communication skills (both written and verbal).
Tech-Savvy: Comfortable using support tools like Intercom.
Strong Technical Troubleshooting Skills: A strong technical aptitude is essential to effectively troubleshoot and resolve customer issues.
Independent & Proactive: Ability to work autonomously in a fast-paced, remote environment.
Customer-Centric: A passion for building trust and strong relationships with customers at all levels.

Bonus Points

Experience with AI or compliance solutions
Basic knowledge of APIs or technical integrations

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.

Required profile