Patient Care Manager II

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

We are seeking a Patient Care Manager II to interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. The Patient Care Manager will manage and nurture the relationships with named accounts within a geographic region. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver so that our customers will develop trust and confidence in CareDx. Our customers include physicians, nurses, clinical laboratory personnel, other clinicians, patients and family, payers, CareDx field personnel, management, laboratory, and partners. You will be an integral part of our commercial team and be responsible for the day to day support as the lifeline to our transplant centers and patients. Working alongside our sales force, you'll have the opportunity to be a part of a winning team and make a real impact on patient care!

Responsibilities:

• Conducting phone follow up with customers regarding test requisition information clarification
• Coordinate patient blood draw logistics and ensure adherence to ordered testing schedule
• Liaise between customers and cross-functional internal teams, ensure the timely and successful scheduling of blood draw logistics
• Assisting with daily department activities to meet workload demands
• Maintaining a Customer Relationship Management database of customer accounts by adding new accounts and updating the records as information changes
• Coordinating with the laboratory staff and other members of the team to expedite timely processing of samples and customer inquiries
• Maintaining compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Other duties as assigned

Qualifications:

• BS or BA Degree preferred (Health Science degree strongly preferred)
• Knowledge of medical or clinical diagnostics industry operations
• High level of energy and work ethic
• Ability to thrive both independently and in a team environment
• Proven track record of performance in a fast paced environment and organizational skills to manage priorities and meet deadlines
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com
• Strong verbal and written communication skills, professionalism, attention to detail, courtesy, flexibility, and the ability to work independently to achieve desired results
• Skilled in Microsoft Office applications
• Excellent problem solving skills, detail oriented with focus on quality and accuracy
• Demonstrated ability to develop and maintain strong cross-functional partnerships
• Proven experience of managing customer expectations and product development updates
• Proven track record of working effectively in a collaborative, fast-paced, multi-tasking environment

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.

******** We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

#LI-Remote