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Senior Customer Experience Researcher - CCXP - Remote US
extra holidays
Remote:
Full Remote
Salary:
71 - 113K yearly
Experience:
Senior (5-10 years)
Job description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Must have 5 years of relevant experience in analytics/informatics
CCXP - Certified Customer Experience Professional - Enterprise - preferred
Required
Bachelor's degree required.
5+ years of relevant experience.
Experience analyzing marketing or customer experience data.
Experience managing and analyzing structured and unstructured data.
Demonstrated commitment to professional growth and development.
Demonstrated consulting skills, strong customer focus in a complex business environment.
Strong written and verbal communications skills.
Ability to quickly learn new software applications and concepts as needed.
This individual is responsible for delivering actionable customer survey data and insights. Conducts research design, which includes development of protocols, procedures, implementing survey administrations, performing database management, analysis of findings, development and delivery of reports.
Survey Methodology And Governance
Works with Compliance, Quality, IT and Finance and other teams to develop documentation around survey methodology in support of internal and external reporting requirements.
Documents design process and measurement best practices for all surveys and enterprise metrics.
Designs and maintain company policy around customer research methods based on current industry and research best practices.
Develops and document governance procedures around survey design and review.
Conducts literature reviews in support of enterprise metrics design and development.
Designs, document, develop and rollout survey analyses and sampling frame creation using a variety of computing tools (e.g., SQL, Access, Excel).
Remains current on scientific literature around CX research and related disciplines.
CX Insights And Analysis
Prepares presentations for senior leadership on significant CX insights/analytic deliverables.
Works with CX Consultants an CX Analytics leadership to develop CX insights products for external/customer review.
Identify and translate business requirements into insights.
Perform statistical analysis of data and report findings to appropriate parties.
Conduct ad hoc analysis of customer experience data as needed.
Measurement And Research Design
Develops research approaches to address specific business requirements.
Designs research questions for programmatic research initiatives.
Analyzes survey and response rate data to identify psychometric and methodology improvement opportunities.
Designs project-specific survey research and assessment tools in line with current research and best practices.
Supports and/or develop protocols for sampling, data collection, analysis and reporting of satisfaction survey measurement efforts (e.g., patient and provider satisfaction studies and focused clinical studies).
Experience Design And Action Planning
Work with CX consultants in partnering with Business Transformation Office and other teams to develop action plans based on CX insights and analysis.
Provides insight-based program-, product-, or service-based design recommendations.
Develops approaches for applying survey insights to address business problems.
Auto req ID
438208BR
Minimum Education Required
Bachelors
Job_Category
Information Technology
Additional Qualifications/Responsibilities
Bachelor's degree required.
5+ years of relevant experience.
Experience analyzing marketing or customer experience data.
Experience managing and analyzing structured and unstructured data.
Demonstrated commitment to professional growth and development.
Demonstrated consulting skills, strong customer focus in a complex business environment.
Strong written and verbal communications skills.
Ability to quickly learn new software applications and concepts as needed.
General Job Information
Title
Senior Customer Experience Researcher
Grade
26
Work Experience - Required
Analytics/Informatics
Work Experience - Preferred
Education - Required
Bachelor's
Education - Preferred
Master's
License and Certifications - Required
License And Certifications - Preferred
CCXP - Certified Customer Experience Professional - Enterprise
Salary Range
Salary Minimum
$70,715
Salary Maximum
$113,145
City*
United States
State*
N/A
Job Code
Health-Services health-services
Affiliate Sponsor
Magellan Federal - AFSC
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Must have 5 years of relevant experience in analytics/informatics
CCXP - Certified Customer Experience Professional - Enterprise - preferred
Required
Bachelor's degree required.
5+ years of relevant experience.
Experience analyzing marketing or customer experience data.
Experience managing and analyzing structured and unstructured data.
Demonstrated commitment to professional growth and development.
Demonstrated consulting skills, strong customer focus in a complex business environment.
Strong written and verbal communications skills.
Ability to quickly learn new software applications and concepts as needed.
This individual is responsible for delivering actionable customer survey data and insights. Conducts research design, which includes development of protocols, procedures, implementing survey administrations, performing database management, analysis of findings, development and delivery of reports.
Survey Methodology And Governance
Works with Compliance, Quality, IT and Finance and other teams to develop documentation around survey methodology in support of internal and external reporting requirements.
Documents design process and measurement best practices for all surveys and enterprise metrics.
Designs and maintain company policy around customer research methods based on current industry and research best practices.
Develops and document governance procedures around survey design and review.
Conducts literature reviews in support of enterprise metrics design and development.
Designs, document, develop and rollout survey analyses and sampling frame creation using a variety of computing tools (e.g., SQL, Access, Excel).
Remains current on scientific literature around CX research and related disciplines.
CX Insights And Analysis
Prepares presentations for senior leadership on significant CX insights/analytic deliverables.
Works with CX Consultants an CX Analytics leadership to develop CX insights products for external/customer review.
Identify and translate business requirements into insights.
Perform statistical analysis of data and report findings to appropriate parties.
Conduct ad hoc analysis of customer experience data as needed.
Measurement And Research Design
Develops research approaches to address specific business requirements.
Designs research questions for programmatic research initiatives.
Analyzes survey and response rate data to identify psychometric and methodology improvement opportunities.
Designs project-specific survey research and assessment tools in line with current research and best practices.
Supports and/or develop protocols for sampling, data collection, analysis and reporting of satisfaction survey measurement efforts (e.g., patient and provider satisfaction studies and focused clinical studies).
Experience Design And Action Planning
Work with CX consultants in partnering with Business Transformation Office and other teams to develop action plans based on CX insights and analysis.
Provides insight-based program-, product-, or service-based design recommendations.
Develops approaches for applying survey insights to address business problems.
Auto req ID
438208BR
Minimum Education Required
Bachelors
Job_Category
Information Technology
Additional Qualifications/Responsibilities
Bachelor's degree required.
5+ years of relevant experience.
Experience analyzing marketing or customer experience data.
Experience managing and analyzing structured and unstructured data.
Demonstrated commitment to professional growth and development.
Demonstrated consulting skills, strong customer focus in a complex business environment.
Strong written and verbal communications skills.
Ability to quickly learn new software applications and concepts as needed.
General Job Information
Title
Senior Customer Experience Researcher
Grade
26
Work Experience - Required
Analytics/Informatics
Work Experience - Preferred
Education - Required
Bachelor's
Education - Preferred
Master's
License and Certifications - Required
License And Certifications - Preferred
CCXP - Certified Customer Experience Professional - Enterprise
Salary Range
Salary Minimum
$70,715
Salary Maximum
$113,145
City*
United States
State*
N/A
Job Code
Health-Services health-services
Affiliate Sponsor
Magellan Federal - AFSC
Required profile
Experience
Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Consulting
- Adaptability
- Teamwork
- Communication
- Problem Solving
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