Technical Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Are you interested in joining the Medtronic family as a key liaison with our customers? We seek a dedicated Field Service Engineer to play a crucial role in maintaining and repairing our essential medical equipment, ensuring patient well-being. This position demands expertise in Medtronic's proprietary technology and adherence to our high standards of quality and service. We offer a full-time opportunity for a customer-oriented, independent professional with strong technical knowledge and excellent communication skills.

As a Field Service Engineer, your responsibilities will include performing preventive maintenance, repair, installation and training of hospital staff on first level medical devices. Based in Porto, you will serve major hospitals in Portugal and Northern Spain (Galicia) driving revenue growth through service plans and spare parts sales. This is an exciting challenge for those with a strong technical background and flexibility to travel within the designated territory.

Responsibilities may include the following and other duties may be assigned:

• Provide in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota
• Provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems
• Provide sales personnel with technical data necessary for the demonstration of products
• Act as a liaison between sales personnel and customers on technical issues
• Make technical presentations at sales meetings and customer locations.
  
  
  

Required Knowledge and Experience:

• Secondary or Higher Education degree in Electromechanics, Electronics, Mechanics, or other relevant technical education
• Minimum of 3 years of relevant experience (maintenance of electronic and electromechanical equipment in a field service role)
• Proficient in Portuguese, a good level of English and Spanish at a comprehension and communication level. Understand technical service manuals and be able to lead and participate in training courses in English
• Proficient in Microsoft Office and other relevant computer applications
• Driving license, willingness to travel throughout Portugal and sporadically internationally
• Proficient in using maintenance tracking software to update work and service plans, generate preventive maintenance reports, and able to efficiently resolve assigned interventions with a proactive, decisive, and autonomous approach.
  
  
  

Experienced in following regulated industry processes with excellent communication skills, a strong commitment to customer service and punctual appointments, and a solution-oriented mindset, while knowledge in robotics and x-ray applications in biomedicine is an added advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here