Offer summary

Qualifications:

Knowledge of desktop PCs is essential., Experience in medical imaging, linear accelerators, and/or clinical use of radiotherapy products is desirable., At least one European language in addition to English is required, preferably Spanish, Italian, or Portuguese., Excellent verbal and written communication skills are necessary..

Key responsabilities:

Primary resource for answering phone calls from customers seeking product support.

Troubleshoot product issues in a live clinical environment and prioritize activities accordingly.

Document all support activities in line with Elekta policies and procedures.

Communicate with customers to understand and resolve their issues efficiently.

Job description

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with Cancer.

As an ECSC Support Specialist, you will be primarily responsible for supporting the Elekta product family, associated third-party products and the people
who benefit from their use.

What you’ll do at Elekta

Would you like to be part of our driven global team, where we aim to attract and invite the best competences to Elekta? We are offering you an exciting opportunity to join our Order Fulfilment & Service Organization.

The key activities of the role are supporting customers, business units and distributors with their product issues. Product support requests will be submitted to the support team via phone, email or customer portal. It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.

Level 1 support specialists are expected to have the appropriate passion and drive to develop their knowledge to enable them to progress to the next level of support specialist.

This is a 1-year Maternity cover, home-based role and we are open to accept applications across locations- Portugal, Nordics, UK, Spain & Italy.

Responsibilities

Primary resource for answering phone calls from customers, business units and distributors seeking product support.

Troubleshoot product issues in a live clinical environment.

Prioritize activities to ensure clinical system down problems receive immediate attention.

Document all support activities in line with Elekta policies and procedures.
Resolve and/or escalate cases as required. (spend no more time on an issue than necessary, before requesting assistance from level 2 or level 3 support specialists).

Attend internal and external training as required. Demonstrate knowledge and skills obtained from training.

Visit customer sites (accompanied by senior staff) to investigate and resolve product issues.

Prioritize and managing cases in an efficient and professional manner.

Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.

Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved.

Escalating and seeking advice and assistance as required to ensure all issues are managed to a satisfactory resolution in the fastest possible time.

We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!

What you bring

Knowledge of desktop PCs is essential.

Knowledge of SQL, Citrix, Networking and Sever Operating Systems is desirable. Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable.

Identifying any necessary training requirements and escalating these to management as needed. At least one European language in addition to English (mother tongue level).

Preferably Spanish / Italian / Portuguese.
Excellent verbal and written communication skills
Ability to effectively interact with customers and colleagues
Ability to work in a team environment

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

The range of benefits based on your location will be applicable.

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Sarkar, nidhi.sarkar@elekta.com .

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.

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