Vendor Performance Manager - Central Labs - Europe - Home-based

Who We Are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What Vendor Management Department Does At Worldwide

The Vendor Management team works cross-functionally across Worldwide to drive outsourced service excellence, control costs, manage and mitigate risks stemming from outsourced services and gain increased value from our vendors throughout the partnership life cycle. Our team is responsible for managing the life cycle of our vendors from sourcing, identification, onboarding, managing, development, and off-boarding of vendors.

We strive to build a mutually beneficial relationship with our vendors and convert a regular business transaction into a long-standing partnership.

What You Will Do

• Establish and maintain business relationships with third-party service providers providing services in support of clinical trials.
• Responsible for vendor performance management: measure and assess vendor performance using tools such as scorecards, satisfaction surveys, and vendor-provided KPIs.
• Work with Worldwide’s core and critical vendors to identify continuous improvement initiatives supporting Worldwide’s quality ethos.
• Responsible for implementing a service-category-based performance metrics program to enable a standardised approach to category management performance oversight.
  
  

What You Will Bring To The Role

• Great interpersonal skills and the ability to interface appropriately with all levels of the organization across the global footprint.
• Strong attention to detail and ability to understand the importance of promoting a “one-team” culture with vendors and internal functions. Excellent written and oral communication skills
  
  

Your Experience

• BA/BS degree in Business Administration or Vendor risk management field, or equivalent combination of education and applicable experience.
• Min 2-3 yrs experience in vendor management activities Experience with Trackwise, Salesforce, Sciforma, or related database systems is an advantage
• Experience in managing vendor performance and associated improvement plans, min 2-3 years.
• Awareness and use of continuous improvement techniques and practical implementation of lean & agile process methodologies.
  
  

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.