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EOS - Service Delivery Specialist

Remote: 
Full Remote
Work from: 
Brazil

AM53 Smart Solutions logo
AM53 Smart Solutions Startup http://www.am53.com.br/
11 - 50 Employees
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Job description

•SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.

•Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.

•Serve as an escalation point for technical issues related to the EOS customer landscape.

•SDS acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Event MarketingIssue TrackingProblem ManagementIncident Management

Other Skills

  • Communication
  • Problem Solving
Are you interested?

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