Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for creating technical documents and manuals for internal and external audiences. Gathers technical information and plans, develops, implements and edits writing projects such as user manuals, installation manuals, training manuals, help documents and tutorials. Explains complex information in a clear and concise manner and ensures accuracy of information.

What You'll Do

Plan, develop, organize, write and edit technical documents/manuscripts for publications, development and regulatory submissions
Research, develop and document technical specifications and test scripts
Conduct research and liaise with technical staff to ensure accurate interpretation of complex technical data and specification.
Determine an effective structure and layout for complex manuals and other technical documentation
Accountable for the quality of the documents including document structure, flow, scientific and technical rationale and justifications, accuracy, grammar, and consistency, etc. to fulfill all quality requirements
Accountable for timely delivery of the documents to meet objectives
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
Exercises judgment within defined procedures and practices to determine appropriate action
Follows department processes and procedures and makes recommendations to these processes
Errors may cause significant delay of process development or problem resolution
Typically does not have supervisory responsibility
Works independently setting own priorities and objectives
Work is reviewed for soundness of judgment and overall accuracy

What You'll Bring
Bachelor's degree or equivalent combination of education and experience.
3-5 years of technical communication experience with special expertise in evaluating customer needs and in understanding current technology for authoring and delivering product information.
Ability and skills to write, edit, and prepare clear, concise technical guides, training materials and user manuals for publication.
Ability to communicate effectively with technical professionals and managers
Strong MS office skills and with strong experience with full-featured word-processing applications, desktop publishing tools, and drawing packages
Ability to quickly learn complex technologies
High standards of quality and attention to detail
Excellent people and communication skills
Ability to manage multiple tasks and respond quickly to emergent problems

Salary Range: $27.40 - $$45.66 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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