Group Account Support Manager (m/f/d)

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Hitachi is one of the world's leading companies in Social Innovation Business striving to offer sustainable solutions to our modern society. Energy & Mobility, Connected Industries and Digital solutions are the key segments of our offering. Hitachi’s product range has significantly changed over the past years to become a climate change innovator for future technologies. More than 325,000 employees work together every day to deliver products improving human life.  

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share. This transformation is lead by Global Marketing and Sales (GM&S) group, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio.

As part of the transformation activities a global account management structure is in place to represent Hitachi’s voice to targeted customers, fully understanding their needs while increasing Hitachi’s share of wallet.

Group Account Support Manager (m/f/d)

Your responsibilities:

The Group Account Support Manager will play a pivotal role in orchestrating sales strategies and operations to drive business growth. Key focus will be developing targeted initiatives and ensuring seamless execution that leads to measurable business growth. Key focus area will be ensuring cross-Business Unit collaboration and shaping a compelling value proposition aligned with our One Hitachi account plan.

• In conjunction with the Global Account Manager (GAM) develop and execute focused account plans and strategies ensuring a deep understanding of the customer needs which provides measurable outcomes and drives business growth.

• Monitor and drive the effectiveness of account plans. This will entail understanding of the sales constraints, deploying corrective actions to improve performance.

• Collaborate with the Business Units (BU’s) and Account Team to understand value propositions and strengthen our position. This would include gathering market data, reference cases, segment data and preparing documentation that strengthens our position.

• Build comprehensive player maps in conjunction with Account team to understand customer decision making environment. Support growth of player maps through effective engagement with Account Team and Marketing.

• Cross functional collaboration: Work closely with marketing and segments teams to align on joint account activities and deploy initiatives. This will include reporting on success stories and driving targeted segment approach.

• Account Onboarding – Deploy Account Planning workshops that enable understanding of targeted value proposition, enable functioning of One- Hitachi Account Team and help with the settings for detailed account plan.  

• Program Governance and Reporting- Initiative capturing, review and program governance by adhering to sales operations processes and cadence program.

Your profile

We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision.

The ideal candidate will possess the following skills and background:

• Bachelor's Degree or Diploma in either Engineering or Business

• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist

• Excellent communication skills with an ability to influence both internally and externally

• Attention to detail and ability to manage multiple deadlines simultaneously.

• Strong analytical and ability to build relationships.

• Willingness and openness to travel up to 15%

• Cultural sensitivity and openness to work in an international business environment across all time zones

• Excellent English level.

Some of our Benefits

For specific regions, depending upon the candidate's location, this will be discussed later.

Our Values

We strive to create an inclusive environment for all, and we are proud to say we are an equal opportunity employer. 

With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge