Regional Director, New York

Go City is transforming the way people see and experience the world’s greatest destinations.  We give our customers total flexibility to choose the experiences, tours and activities they want to visit at incredible savings.  

Backed by highly successful Private Equity firm Exponent and headquartered in London with a team of 150, the business is highly profitable with over 3 million+ customers globally. We have ambitious plans to leverage these capabilities to drive the business’ continued growth. With a heavy investment in technology and multiple other teams this year, Go City is excited for curious, problem-solving individuals to join their transformation and make their mark on our future. 

We listen to our customers, our partners and our team, to help improve our business every day.  And that’s where you come in!   For more information and a sneak at our product look at www.gocity.com 

About the role 

Title: Regional Director, New York 

Status: Full time 

Base salary: $115,000 - $125,000

Location: USA (remote), with homebase in commuting distance to Manhattan 

Reports to: Vice President of Destination and Partner Development – Americas 

As Regional Director, your primary responsibility will be to develop, maintain, and retain a high-quality portfolio of attractions and experiences, ensuring that our local customers see and experience the best of everything that your assigned destination has to offer. An integral part of the role will be to analyze the P&L of your market(s) to improve profitability. You’ll be working closely with attraction partners, providing them with market data and customer insights to align our mutual goals. 

Summary of the role and what our team is up to: 

This role is key to the Commercial department, which ensures that Go City’s global customer’s expectations are exceeded when visiting a Go City destination, while simultaneously balancing the commercial interests of our operation. Being the destination expert, you will be the face of Go City to our attraction partners.  

This role will manage the New York market, although you should be open to any expansion of this remit. 

What will you be responsible for/helping us to do? 

While not all-encompassing, much of what you’ll do will be to: 

• Develop and sustain strategic partner relationships by utilizing Go City’s market insights and relevant external data insights.  Provide strategy, revenue opportunities, and marketing opportunities with a consultative and analytical approach.  

• Provide strategic high-touch account management to top-tier attractions, while simultaneously managing the needs of mid and long-tail partners.  

• Maintain a deep understanding of the P&L of your market(s) through ongoing analysis; raise any red flags that pose a risk to the financials of the business and implement solutions to mitigate these risks. 

• Develop business cases for development or improvement of Go City product(s) in your market(s) to increase profitability for the business and/or improve the customer or partner journey. 

• Ensure that all rates, inventory, and content are consistently optimized. 

• Provide insights into Go City’s technology offering of integrations as needed from both the customer and partner perspective.  

• Secure competitive rates and inventory during high demand periods to meet Go City’s customer expectations and optimize Costs of Goods Sold.   

• Secure deals and promotions throughout the year as needed to support Go City’s merchandizing, and marketing initiatives. 

• Maintain a consistent presence in the field - frequently meet with partners, test products, conduct market research, attend networking events, and develop sales opportunities.  This may require travel and sometimes outside of business hours. 

• Serve as the local “expert” for the destination landscape in your market(s), including having a timely pulse on industry trends and the competition. 

• Support cross-departmental initiatives and projects aimed at improving the experience for both the partner and customer, while carefully balancing the company’s commercial performance. 

• Monitor the voice of customer to ensure we are solving problems and meeting (or exceeding) existing expectations from the partner and customer. Implement solutions to overcome pain points or improve the consumer or partner proposition. 

• Source new businesses opportunities for third-party sales and/or affiliate accounts throughout the region. This may include training the new locations, incentivizing staff to grow sales, and overseeing contribution. 

• Champion new technologies and innovative partnerships to remain competitive in the digital landscape. 
• Commitment to live and breathe our Company values in the delivery of your role and responsibilities. 
   

Requirements

What skills do you have that are essential in this role? 

• Active listening, strong negotiation skills, and the ability to deliver ROI-focused solutions. 

• You are a naturally curious. A creative thinker and problem-solver, able to gain internal consensus to overcome obstacles and willing to roll up your sleeves to personally implement solutions. 

• You are willing to work in a remote work environment and as such are an independent self-starter. You exhibit strong organizational skills. 

• Proven ability to thrive in fast-paced, dynamic environments and effectively manage multiple priorities. 

• Excellent communication, negotiation, and presentation skills, with the ability to influence and build rapport across organizational levels. 

• You understand complex business models and pricing scenarios and thrive on data analysis. Data doesn’t intimidate you. You enjoy analyzing it to make data-lead decisions. 

• Exceptional interpersonal and communication skills and proven experience building deep and influential relationships with key stakeholders, executive level clients and internal business partners. 

• Demonstrable experience in the travel sales industry or similar sales role. 

• You are proficient in Microsoft office suite tools. 

• Familiarity with Salesforce, JIRA, and/or Tableau would be an advantage. 

• Strong project management, business analysis, interpersonal and communication skills. 

• Desire to work in an environment that is welcoming, open, transparent, curious, collaborative, challenging, results-driven, and fun! 

• Willingness to travel as needed.

As you can see, this role covers a wide range of responsibilities, but we know that our People are more than just their job description. We are a team here at Go City which means there will be plenty of opportunities to stretch your thinking, expand your knowledge and make a contribution to the wider business not reflected here.

We support a culture where Health and Safety, Wellbeing and Personal Data at work are important. We are all adults, which means we expect the same in return. Each of us plays our part looking out for ourselves, each other, our Partners and our customers every day. 

Benefits

The all-important perks:

·       Competitive market rate salary

·       Discretionary bonus scheme

·       Company matching 401k plan

·       Enhanced vacation time

·       Floating public holiday (three per year)

·       Annual Explorer Pass Allowance

·       Enhanced Parental Leave

·       Dedicated time for personal professional development each month

·       Personal learning budget

·       Access to Mental Health First Aiders

·       Ability to purchase five days of extra vacation time each year

·       Employee Assistance Program (EAP)

·       Health & Dental Insurance

·       Health Reimbursement Account (HRA)

·       Life & Disability Insurance

·       Flexible Spending Accounts

·       Work from Anywhere for up to four weeks per year

We are committed to our stance as an Equal Opportunity Employer in line with inclusivity being one of our 6 core company values. We welcome and encourage applications from all backgrounds and uphold the highest standards in our ways of working, whether at application or promotion stage. All colleagues are responsible for upholding these values and ways of working.