Client Engagement Program Manager

About the Role:

MRI Software is on the hunt for a Partner & Client Experience Manager reporting directly to our Senior Director of Marketing. This role will work closely with the partner team and Client Experience Manager in the APAC Support & Services team to collaborate and deliver holistic engagement and experience programs.

Responsibilities:

• Client Retention & Engagement Marketing:  E2E delivery of client retention programs including all client comms, EDMs, client stories/testimonials, client webinars, user group strategy Client Advocacy: The development and execution of client stories/testimonials alongside the campaigns required to promote Partner Program Management: Responsible for the overall accountability of the Partner Marketing program, including management of a Partner Marketing Coordinator for task execution Internal Comms: The development and execution of internal comms including corporate comms, marketing/growth comms, and other comm projects as requested by the business.
• PR/thought Leadership: Management and collaboration with our executive Thought Leaders and global stakeholders to facilitate, publish and promote Thought Leadership content through media and public channels.

Key Coverage areas include:

• E2E Partner Marketing Program ownership, including PartnerConnect and strategic Partner Initiatives
• E2E Client Engagement Program ownership
• Brand Management & Internal Comms, including PR Management (direction from global and management of PR freelance resource)
• Thought Leadership Initiative Support

Job Requirements:

• 5–7 years of success in Marketing Communications, demonstrating measurable impact.
• Proven experience as a people leader, with a track record of mentoring and team development.
• Strong expertise in client retention strategy and execution, driving long-term engagement and loyalty.
• Experience in designing and executing effective client engagement programs.
• Ability to collaborate and influence senior leaders, ensuring strategic alignment.
• Project management experience, with a history of successfully delivering marketing initiatives.
• Proficiency in reporting and analytics, with the ability to generate insightful reports on marketing and partner program metrics.
• Strong stakeholder management skills, fostering clear communication and collaboration across diverse teams.

Benefits:

• Hybrid Working Model (2x days in the office, 3x days work from home)
• Annual Performance bonus
• 16 hours Flexi AnyDay
• Me Days: additional 3 days of annual leave for qualifying employees
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About the Business:

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.  With over five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with thousands of team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.