Student Account Coordinator I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Student Accounts Coordinator, Refunds and Payment Plans, role carries the responsibility of assessing, processing, and tracking all refunds and current payment plans. This includes processing of refunds for students and non-students created by financial aid disbursements, over-payments, book voucher credits, and billing adjustments. You will also assess, process, and track all current and deferred payment plans between multiple systems. This is a remote friendly position (#LI-Remote). You will report to the Assistant Director of Student Accounts.

Please Note: Previous applicants, do not need to apply again.

In this Role:

• You will manage the integrity of students' accounts for accuracy of charges, payments, and related communications through coding and reporting.
• You will manage student payment arrangements including payment plans.
• You will provide customer service for internal and external customers within the university, and some student facing customer service.
• You will follow documented processes and comply with all state, federal, and university policies; and compliance regarding Title IV funding and accreditation rules related to student enrollment.
• You will understand and act following SNHU culture and core values in all actions and interactions.
• You will work as a member of a team with a willingness to support the success of the team.
• You will take ownership of new or modified activities as changes impact job requirements and assigned tasks.
• You will review all open accounts receivable Credit Balances to determine if credit is accurate before refunding.
• You will prepare all required documentation to validate refunds for approval and issuance, and maintain same for annual audit
• You will process student and non student refunds for financial aid, drops/withdrawals, and over-payments in compliance with all state and federal regulations and University policies
• You will troubleshoot and respond to escalated staff and student issues related to refunds and credit balance, and payment plans.
• You will coordinate efforts with financial aid, accounts payable, and other University departments to ensure smooth transitions, efficient processes, and customer service.
• You will work weekly with Financial Aid on the Title IV return to lender funds.
• You will have other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.

What we're Looking For:

• HSD/GED and 1 year of experience in Accounts Receivables or Financial Aid processing in a higher education setting.
• Knowledge of Financial Aid regulations.
• Report writing experience and advanced excel skills.
• Work late, early, weekends, OT, holidays, or a flexible schedule approximately 2 weeks out of every 8 weeks, when needed.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources