Offer summary

Qualifications:

Understanding of network architecture., Experience with SIEM platforms required., Knowledge of Microsoft technologies essential., Familiarity with ManageEngine solutions preferred..

Key responsabilities:

Field customer calls and provide solutions.

Demonstrate product capabilities to prospects.

Job description

This is a remote position.

ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth and to keep up with the demand we are doubling down on our hiring to build a world-class team. Learn more at www.manageengine.com

Please note, this position is only available in:

Illinois
Portland, Oregon

Qualifications

An understanding of network architecture, Windows, Linux and Mac administration, and how enterprises run their networks
An understanding of how the help desk operates in an organization
Experience with SIEM platforms
Knowledge of Microsoft technologies Active Directory and Exchange
Experience with ManageEngine solutions is an added advantage

Expectations

Maintain excellent relationships with ManageEngine customers by applying superb customer service and technical skills
Collaborate and advise ManageEngine product development teams on the customers expectations
Articulate the value of business software to prospective customers via email, phone, webinar, seminar, trade shows and other methods to ensure client’s effective use
Understand and love technology, and have the desire to learn more

Responsibilities

Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities are not restricted to:

Master multiple software products - this is ongoing
Field customer calls, understand their requirements, and provide solutions to their business needs
Demonstrate a product's capabilities to prospective customers
Attend shows and events for ManageEngine
Showcase your domain knowledge with ManageEngine products in webinars and online seminar
Respond to support questions via email, chat and phone
Collaborate with multiple teams (product development team, sales, etc.)
Available to travel up to 50% of the time, including some international travel

Salary and Benefits

The salary range for this position is $90,000 - $150,000 per year. Permanent employees are offered a full suite of competitive benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k.

Zoho, the parent company of ManageEngine, offers competitive and compelling benefits, including generous medical, dental, and vision coverage, employer-sponsored 401k, generous PTO, among other perquisites.

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.

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