Senior Manager, Talent Acquisition

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT, NY.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for … We are seeking an experienced Senior Manager, Recruiting with a successful background in technical recruitment and leadership. This role will be responsible for driving strategic hiring initiatives, leading a high-performing recruiting team, and improving our employer brand to attract top talent globally. The ideal candidate will be a proactive and results-driven leader who can balance operational execution with long-term talent acquisition strategy, ensuring scalability and efficiency in hiring quality talent.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. 

What You'll Be Doing:

Talent Acquisition Strategy & Execution:

• Be responsible for the full-cycle recruiting process, from talent sourcing to onboarding, ensuring an outstanding candidate and hiring manager experience.
• Create and implement innovative recruitment strategies to attract and retain top-tier technical and non-technical talent.
• Partner closely with senior leadership, hiring managers, and HR teams to forecast hiring needs, align on workforce planning, and build a robust talent pipeline.
• Leverage data and analytics to refine recruiting processes, improve conversion rates, and optimize hiring efficiency.

LEADERSHIP & TEAM MANAGEMENT

• Lead, mentor, and develop a team of recruiters, ensuring high performance and professional growth.
• Establish and track key performance indicators (critical metrics) to measure recruiting success and continuously enhance team productivity.
• Foster a culture of collaboration, inclusion, and continuous improvement within the recruiting team.
• Scale and optimize the recruiting function to support global expansion efforts.

EMPLOYER BRANDING & CANDIDATE EXPERIENCE

• Drive employer branding initiatives through social media, events, partnerships, and other engagement strategies.
• Champion diversity, equity, and inclusion (DEI) efforts, ensuring fair and inclusive hiring practices.

• Continuously enhance the candidate experience by implementing standard methodologies in interview processes, feedback collection, and onboarding.

COMPLIANCE & PROCESS IMPROVEMENT

• Lead compliance with all relevant employment laws and regulations.
• Optimize and implement recruitment tools, systems (e.g., Greenhouse), and processes for efficiency and scalability.
• Stay ahead of industry trends and standard processes to continuously improve the recruiting function.

Who You Are:

• 10+ years of full-cycle recruiting experience in corporate or agency settings, with a strong emphasis on technical hiring.
• 4+ years of leadership experience managing recruiting teams of 3+ people.
• Proven track record of developing and implementing talent acquisition strategies in a high-growth, fast-paced environment.
• Deep expertise in sourcing techniques, talent market trends, and employer branding strategies.
• Strong proficiency in Applicant Tracking Systems (ATS), preferably Greenhouse, and other HR technologies.
• Bachelor’s degree or equivalent experience in Human Resources, Business, or a related field.
• Exceptional communication, partner management, and problem-solving skills.
• Passion for SaaS technology startups, and building world-class teams.
• Directly manage and mentor a team of recruiters, providing guidance, performance feedback, and career development opportunities.
• Oversee workload distribution, set clear goals, and track progress to ensure hiring objectives are met.
• Address and resolve team challenges while fostering an environment of accountability and success.
• Foster and sustain productive relationships with external recruiting agencies and vendors to ensure alignment with hiring needs, company culture, and recruitment strategies.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking 

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.