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Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, 3-5+ years in customer success or account management.

Key responsabilities:

  • Lead customer onboarding to ensure seamless implementation
  • Drive product adoption and develop tailored success plans

Yottaa logo
Yottaa
51 - 200 Employees
About Yottaa
Leading brands such as Carter’s, Ralph Lauren, YETI, Brooklinen, and Samsonite rely on Yottaa to accelerate, optimize, and secure their eCommerce sites. By optimizing the loading of third-party eCommerce technologies, high resolution images, and other website elements, Yottaa enables online brands to deliver superior customer experiences, improve web performance up to 60%, and increase online conversion up to 20%. By controlling the execution of all 3rd parties and other services on their sites, Yottaa also enables brands to enhance their overall security posture, provide more secure customer experiences, and ensure compliance with internal and external policies. To learn more about how Yottaa can optimize every page load on your eCommerce site and increase conversions, please visit www.yottaa.com or follow @yottaa on Twitter.
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Job description

Yottaa is the ultimate eCommerce performance booster for brands and retailers. By optimizing every interaction, monitoring performance, and infusing automation and ease at every step, Yottaa delivers faster, more shoppable sites that drive conversion rates and sustainable revenue growth. Trusted by over 1,500 leading sites like Bombas, Brooklinen, Callaway Golf, Pet Supermarket, Tarte, Tilly’s, and YETI, Yottaa boosts site speed by up to 30%, reducing bounce rates and enhancing the overall shopper journey. Yottaa transforms eCommerce sites, maximizing ROI and delighting shoppers across every page, browser, and device.

Yottaa is seeking an experienced and customer-centric Customer Success Manager to manage a portfolio of customers and ensure their satisfaction and retention. This role will focus on building strong customer relationships, driving business outcomes, and ensuring customers maximize the full value of Yottaa.

Your Role
  • Lead customer onboarding efforts, ensuring a seamless experience and successful implementation of Yottaa
  • Drive product adoption and usage, providing strategic guidance to help customers achieve success.
  • Develop and execute success plans tailored to customers’ specific goals and business needs.
  • Advocate for and promote new Yottaa features, ensuring customers leverage them for maximum value.
  • Consistently articulate Yottaa’s value proposition, demonstrating its impact on performance, conversions, and business growth.
  • Take ownership of personal growth and skill development, continuously striving to become a trusted advisor to all customers.
  • Act swiftly on customer feedback and customer outreach, addressing concerns surfaced through surveys and direct interactions.
  • Work closely with the Renewal Manager to drive successful renewals, collaborating on roadblocks and identifying opportunities for upsell.
  • Identify and proactively plan against churn risk

    • Your Experience
  • Bachelor's degree or equivalent experience.
  • 3-5+ years of experience in customer success, account management, or a related field.
  • Knowledge of eCommerce platforms, web performance, or digital optimization.
  • Proven ability to build strong customer relationships and advocate for customer needs.
  • Experience with objection handling and resolving complex customer challenges.
  • Operates with a growth mindset and has the ability to learn quickly.
  • Strong problem-solving and critical-thinking skills.
  • A self-starter with excellent collaboration and organizational skills.

    • Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Product Adoption StrategiesCustomer Success ManagementSales ManagementOvercoming ObjectionsAccount ManagementEmployee OnboardingWeb Performance Optimization

    Other Skills

    • Relationship Building
    • Collaboration
    • Critical Thinking
    • Strategic Planning
    • Organizational Skills
    • Problem Solving
    • Communication
    Are you interested?

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