Developer Community Manager

Apify's mission is to make the web more programmable. Why? We believe that humans have better things to do than fill in forms, compile Excel sheets of copy-pasted data, or search social media for hashtags. Those are jobs for a machine.

Apify collects billions of rows of data from all over the world for science, market research, or finding lost children. We make it possible for AI chatbots to interact intelligently, and we’re the platform to host and monetize AI Agents and open-source projects. We’re actively involved in developing novel ways to work with generative AI like ChatGPT.

To support our mission, we're looking for a talented Community Manager to help us drive engagement with our global developer community.

Who are we looking for?

• A supporter and guide for Apify’s community of developers building Actors on Apify Store.
• You have experience in community building. The best case scenario is from another tech company or startup with a thriving developer community or experience building your own communities/user groups.
• You patiently communicate with developers. Thanks to your understanding of how software works, you understand and empathize with their unique needs. You’ll be the eyes and ears of the DX team.
• You’re sociable and ready to prepare webinars, content, and other activities to help boost engagement.
• You’re confident and genuinely enjoy speaking in front of a developer audience both on and offline.
• You’re skilled at running successful webinars, panel discussions, and product demos.
• You know how to organize, multitask, and work across multiple teams.
• You have outstanding written and verbal skills in English.
• You enjoy coding and are eager to learn more technical concepts as you grow into your role.
• Knowledge of the ins and outs of forums like Discourse is a big plus.
• You’re an Open Source enthusiast.

What you will be doing:

• Your responsibility will be to make our community more engaged, bigger, and self-sustainable.
• You’ll be multitasking between answering devs, building a community forum, running programs like webinars and office hours, and writing technical content for the Crawlee blog and announcing it in the monthly newsletter.
• You’ll help the DX team implement projects such as the Ambassadors program, Star Creator of the Month, giveaways, etc.
• You’ll make sure that every new change and feature in the product and our open-source libraries are announced in the Discord community.
• Working with other team members and in cross-team collaboration to produce events (offline/online), competitions, and other projects that will drive engagement.
• Helping out the DX team and our developer advocate in managing and writing content on the Crawlee blog.
• Talking with developers over messages, calls, emails, and events. Noting their insights and sharing them with relevant internal teams.
• You’ll join our remote, distributed Developer Experience team, which is responsible for Community Management & Developer Advocacy, and DX Product Development. You’ll report to our VP of Developer Experience.
• Lead quality control for community Actors: evaluate new submissions and strategically select top performers for marketing promotion.
• Guide developers from onboarding to success: advise on monetization strategies, navigate documentation, and provide hands-on support to both veteran and new publishers.
• Manage Apify Store home - collaborate with the Store PM team to ****make sure community Actors are visible on Store home in the most effective way.

By the end of the first 3 months, we expect you to:

1. Familiarize yourself with the Apify community: Gain a deep understanding of our developer community, including their shared interests, challenges, and the unique aspects that make our community thrive.
2. Key performing indicators: You’ve identified what is and isn’t working for our community and have identified a few KPIs that we should work on for the next 12 months.
3. Product knowledge: You’ve understood and used Apify products and gained knowledge about the users, developers, and different personas.
4. Develop relationships across teams: Start building relationships with engineers, marketing, and other relevant teams to understand how community feedback can be integrated into a broader strategy.
5. Webinars and office hours: You've organized at least one office hour end-to-end, from deciding topics with product teams, doing logistics, promoting it with marketing, and hosting it on Discord.
6. Monthly community report: You create a monthly report on community insights, KPIs, interesting things to note, and areas doing well or needing improvement.

By the end of the first 6 months, we expect you to:

1. Drive community engagement: Implement creative strategies and activities that boost engagement, reduce churn, and foster a sense of belonging among community members.
2. Lead community-driven projects: Take charge of organizing and executing major community events, such as webinars, office hours, and product demos, with measurable success in terms of participation and satisfaction.
3. Leading advocate programs: You are leading and building different advocacy programs to support “super members” in the community.
4. Expand your role: Start taking on more responsibility for more extensive campaigns and special projects, demonstrating your ability to manage complex tasks and deliver results.
5. Community forum: You’ve rolled out a community forum in collaboration with different teams in the organization to build a knowledge base for our audience.
6. Technical writing: You’ve learned about our products, and started learning about various tech concepts behind them to write helpful content that helps our developer community to build great Actors.

We offer:

• Full-time position in Prague (Lucerna Palace) or Brno (Titanium)  
• Option to work remotely 🛋️
• Flexible working hours (perfect for both night owls 🦉 and early birds 🐥)
• Nobody counts holidays as long as the work gets done 💪
• Stock options and profit sharing 💰
• We welcome pets, kids, and bikes at the office 🐕👨‍👧🚲
• Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
• Generous hardware budget to give you the tools you need 💻
• Free entry to the wonderful Prague Zoo for you and your guests 🐘
• Ping-pong, chess, PS5, lightsabers, foosball league after lunch, free Multisport card🏓
• Completely free lunches every day, either in a restaurant or delivery 🌮🍱🍜🍕🥡
• Unlimited supply of ☕ and great 🍺 and snacks
• Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the opportunity to work across teams 👩🏼‍💻👨🏽‍💻

For more details about Apify and what it is like to work with us, see our Careers page.