Community Manager DACH

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors — wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

Join our 100% remote team and start your adventure with komoot.

About the role

We are the biggest, most engaged outdoor community in DACH. We have thousands of Pioneers, people who contribute to our maps and make them even better for others users; there are people organising meetups and  group hikes with other like-minded komoot users; there are even more supporting each other remotely with likes, comments, and encouragement on each other's activities on komoot. 

We need an outstanding community manager who’s passionate about working closely with these amazing people to make our community known for being the most rewarding outdoor community to contribute to and be part of. 

Crucial to this role is recognizing and rewarding our community on komoot, engaging 1-1 with our most engaged members, educating users on how they can be a part of it through webinars, and organizing meetups that form friendships and memories. You’ll work in an experienced team alongside Anne, Grace, Jonathan, and the rest of the Community Team.   

You’ll take responsibility for growing our community of contributors in Germany, Austria, and Switzerland. If you’re an active part of the outdoor community and love interacting with people online and in-person, this might be the job you’re looking for. 

Ready for your next adventure?

What you’ll do  

In your first three months // Developing strong relationships with top users in DACH

• You’ll understand our strategy, tactics, tools processes, and be ready for spring when things get busier
• You have connected with top users on komoot and developed a roster of interesting profiles using our scouting tools
• You’re spotlightting our best users in DACH by selecting ideal profiles and stories, and featuring them in our product and in brand communications 

In your first six months // Rewarding the community and educating contributors

• You’re successfully managing the transition to a new and improved Pioneer programme that’s in development and have played a key role in its success
• You’re rewarding and connecting DACH Pioneers with meetups and experiences that align with our strategy
• You’re educating groups of users with webinars and ‘how to’ content that accelerate their journey to becoming  Pioneers
• You’re independently managing users who contribute the most to our community by supporting their requests and ideas
• You’re proactively managing our most engaged Pioneers. Working closely with Support.

In your first nine months // 

• You’ve been directly involved in 2-4 trips and meetups with our community and facilitated the community hosting many more
• You’re guiding us on what’s happening in the community and identifying opportunities 
• Your knowledge and experience means that you are supporting yearly reviews and supporting investment ideas 

Requirements

You’ll be successful in this role if you

Hard skills

• Two years experience working with top users as well as online community management
• Native German and fluent English 
• Experience delivering 1-to-1 onboarding and webinars
• Experience in organizing community meetups and real life experiences 

Soft skills

• Energized by interacting with people online and in real life
• Approachable, personable – can talk and write in a friendly and warm manner
• Natural advocate for komoot – loves our product already
• Connective – likes to connect people to each other

Other requirements and advantages

• Located in DACH in the CET timezone
• Happy to travel and work 5-10 weekends a year (compensated with time in lieu policy)
• Being an existing komoot user would really help you thrive in this role

Not sure if you meet all requirements above? Don't sweat it – if you think you're the right person anyway, we'd love to hear from you! 

Benefits

Why you’ll love it 

(always stays the same - don’t change it, don’t add something - our benefits and perks)

• Your work will contribute to helping millions of people enjoy lovely outdoor experiences.
• We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
• You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
• We have your costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.
• You’ll become an essential part of our diverse and international team with colleagues based in 20+ countries across Europe.
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
• We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!

Curious about how we work? 

(always stays the same - don’t change, don’t add something - how we work as an organization)

• Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
• We work on a project basis in cross functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
• Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  
• We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
• We use tools like Trello, Slack, Miro, Zoom, and Google Workspace on a daily basis to stay connected, collaborate easily, and manage projects.  

Dive a little deeper and learn…

• More about how we work here: How We Work
• More about our recruitment process, salary and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants.  We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!