DAWAR CONSULTING, a trusted name in IT Professional Services and Staff Augmentation, delivers innovative Workforce solutions to support our clients business needs and growth strategy.Our Professional Services practice includes – Pre & Post Implementation of Workday (HCM & Financial platform) and ServiceNow (ITSM, Digital Transformation, and Helpdesk). We are committed to deploying industry standard tools and services from evaluation, design, implementation, testing, integration, and post go-live support. Our Staffing Services practice includes - Nearshore, Offshore and On-Demand Talent Management; Contingent Staffing, Permanent Hire and Managed Services SOW's for both domestic and international clients.

Job description

Our client, a world leader in the semiconductor industry, is looking for a Desktop Support Engineer to be based in Milpitas, CA (Onsite).

Job Duration: Long Term Contract (Possibility Of Extension)

Responsibilities:

Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
Work on SNOW ticketing queue; creating help desk tickets.
Support Conference Rooms (Zoom) and User Cubical for break\fix.
Support and handle new hire tasks; provision new systems for replacement and new hires setup.
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses

Required Skills:

Experience in supporting end-users (in person / remote) in a corporate environment.
Knowledge of Windows 10 operating system, Mac OS
Knowledge of general network and computer security
Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
Able to lift to 40+ pounds of technical equipment
Knowledge of ITIL and ITSM best practices