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Desktop Support Engineer

Remote: 
Full Remote
Contract: 
Fixed term
Salary: 
77 - 77K yearly
Work from: 
California (USA), United States

Offer summary

Qualifications:

Experience in supporting end-users, Knowledge of Windows 10 and Mac OS, Ability to lift technical equipment, Knowledge of ITIL and ITSM practices.

Key responsabilities:

  • Resolve issues at IT Service Station
  • Create help desk tickets in SNOW

DAWAR CONSULTING INC logo
DAWAR CONSULTING INC Hrtech: Human Resources + Technology SME
51 - 200 Employees
About DAWAR CONSULTING INC
DAWAR CONSULTING, a trusted name in IT Professional Services and Staff Augmentation, delivers innovative Workforce solutions to support our clients business needs and growth strategy.Our Professional Services practice includes – Pre & Post Implementation of Workday (HCM & Financial platform) and ServiceNow (ITSM, Digital Transformation, and Helpdesk). We are committed to deploying industry standard tools and services from evaluation, design, implementation, testing, integration, and post go-live support. Our Staffing Services practice includes - Nearshore, Offshore and On-Demand Talent Management; Contingent Staffing, Permanent Hire and Managed Services SOW's for both domestic and international clients.
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Job description

Our client, a world leader in the semiconductor industry, is looking for a Desktop Support Engineer to be based in Milpitas, CA (Onsite).

Job Duration: Long Term Contract (Possibility Of Extension)
Responsibilities:
  • Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
  • Work on SNOW ticketing queue; creating help desk tickets.
  • Support Conference Rooms (Zoom) and User Cubical for break\fix.
  • Support and handle new hire tasks; provision new systems for replacement and new hires setup. 
    Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
  • Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Required Skills:
  • Experience in supporting end-users (in person / remote) in a corporate environment.
  • Knowledge of Windows 10 operating system, Mac OS
  • Knowledge of general network and computer security
  • Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
  • Able to lift to 40+ pounds of technical equipment
  • Knowledge of ITIL and ITSM best practices
Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K

Interested! Please apply or send your resume to hr@dawarconsulting.com / Jobs@dawarconsulting.com.


Salary: DOE

Required profile

Experience

Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Desktop SupportMicrosoft 365Microsoft Operating SystemsHardware SupportNetwork SecurityMac OSInformation Technology Infrastructure LibraryHelp Desk SupportZoom (Video Conferencing Tool)

Other Skills

  • Troubleshooting (Problem Solving)
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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