Customer Success Manager ll

Premise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live there. We are backed by some of the top global venture capital investors as we take on legacy market research agencies with a new way of thinking about the world – removing the middleman between those seeking to understand our world and those living there.

With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it, and values them.

Position Summary

Premise is expanding, and we are looking for a Customer Success Manager II to join our growing team. This role focuses on optimizing customer retention through a sustainable service model, fostering long-term, profitable commercial relationships

***This is a remote position based out of Panama City. 

What You’ll Do

• Manage allocated budgets to ensure optimal repurchase rates.
• Execute commercial strategies that enhance our value proposition for customers.
• Coordinate with internal teams to ensure timely and high-quality delivery of promised products.
• Conduct regular customer visits to present management reports and reinforce our value proposition.
• Track and implement action plans based on customer feedback.
• Address customer requests, concerns, and requirements while ensuring a high level of responsiveness.

What You Bring

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Experience in mass consumption industries, market research, or related sectors.
• Strong commercial acumen and networking skills in Panama.
• Ability to handle objections and customer requests effectively.
• Proficiency in English (B1 level).

Preferred Skills

• Advanced Excel (database management, pivot tables, basic functions).
• Strong presentation skills (effective audience engagement, clear communication).
• Data analysis and insights generation.
• Experience working with both local and remote teams.