Customer Success Associate - Europe

Join a mission-driven team at the forefront of clinical research!

Are you passionate about making a tangible impact in healthcare? Do you thrive in a fast-paced, collaborative environment where you can use your problem-solving and communication skills to make a difference? At Trialbee, we’re on a mission to simplify the patient journey in clinical trials, and we need a Customer Success Associate to help deliver exceptional service to our SaaS clients.

If you’re ready to play a key role in connecting internal teams, gathering critical client data, and ensuring the smooth setup of cutting-edge software, we want to hear from you. Join us as we transform the way clinical trials are run—and help shape the future of healthcare.

The Company

Trialbee is on a mission to simplify the patient journey in clinical research. We match and enroll patients in clinical trials. Trialbee consists of a team of passionate professionals across Europe and the USA - all committed to digitally connecting stakeholders across the drug development chain, creating value for our clients, patients, and society.

The Role

We are seeking a highly motivated and detail-oriented Customer Success Associate to deliver exceptional professional services for our SaaS clients. In this role, you will act as the key liaison between clients and internal teams, ensuring successful implementation and ongoing satisfaction. Your focus will be on coordinating internal resources, gathering client data, configuring software (no-code) to meet client needs, and conducting follow-ups to ensure long-term success.

This is a fully remote position, and we want the person to be based in Europe. 

Responsibilities

Inter-Departmental Coordination:

• Collaborate with internal teams (e.g., Delivery, Product, Engineering, and Support) to ensure timely and efficient SaaS add-on delivery.
• Maintain project timelines and communicate status updates to clients.

Data Gathering:

• Work with clients to collect necessary data and requirements for software configuration.
• Validate data accuracy and completeness before implementation.

Software Setup:

• Configure no-code software based on client-specific needs, ensuring alignment with business goals.
• Conduct initial testing and troubleshooting to ensure successful deployment.

Client Follow-Up:

• Provide post-implementation support to ensure clients are leveraging the software effectively.
• Address any issues or concerns and escalate as necessary.

Relationship Management:

• Build and maintain strong relationships with clients and internal teams to foster trust and ensure satisfaction.
• Identify opportunities for additional services or upselling based on client needs.

Documentation and Reporting:

• Maintain accurate records of client interactions, project milestones, and software configurations.
• Provide detailed reports to clients and internal stakeholders as required.

Skills & Experience

• 2+ years of experience in SaaS organizations, healthcare, and/or clinical trials.
• Strong task management and organizational skills.
• Excellent communication and interpersonal skills.
• Comfort when communicating with external users including study Sponsors.
• Basic understanding of technical terminology (e.g., APIs, integrations).

Education

• Bachelor's degree preferred

Life @Trialbee

At Trialbee, we are all passionate about making a difference as we innovate the future of clinical trial patient enrollment. You will work with a dynamic, tight team who work together in an inclusive environment across the globe.

What we offer:

• A global community of talented people working from 8 different countries
• A challenging and stimulating job in an exciting industry
• Competitive compensation package
• Flexibility
• A fast-paced, high-energy, and high-performance environment
• Social gatherings and activities
• A friendly and supportive community of team members

Do you want to get involved in work that makes a difference in the world? Are you looking for a company with an innovative and collaborative environment – where everyone has a voice?

This is an exciting time to be joining our team.

Diversity, Equity, and Inclusion

We’re an equal-opportunity company. All applicants will be considered without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran, or disability status.