Strategic Solutions Delivery Manager

Job Title 

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Strategic Solutions Delivery Manager will lead the execution of major projects, customize and configure products to meet client needs, and operationalize business strategies. In this role, you will act as the bridge between product development, sales, and operations, ensuring that solutions are tailored, deployed effectively, and maintained to deliver optimal results for our clients. A key focus of this role is operationalizing product strategy, ensuring alignment with business goals and enabling seamless integration into client environments. You will also play a critical role in defining and streamlining business processes to support the go-to-market (GTM) strategy. You will also play a critical role in defining and streamlining business processes to support the go-to-market (GTM) strategy.

Primary/Key Responsibilities

Project Management

• Lead the planning, execution, and delivery of major product and/or solutions focused-projects, ensuring timelines, budgets, client expectations, and strategic objectives are met.

• Collaborate with cross-functional teams to drive alignment and ensure successful project outcomes.

Product Customization & Configuration

• Collaborate with internal teams to design, customize, and configure solutions that address unique client needs while adhering to company standards and aligning with product strategy.

• Oversee the maintenance and enhancement of deployed solutions to ensure ongoing performance and client satisfaction.

Business Process Definition

• Analyze client needs and business requirements to define efficient, scalable processes.

• Work closely with internal teams to align processes with the overall product strategy and operational goals.

Operationalizing Product Go-to-Market (GTM) Strategy

• Translate product and GTM strategies into actionable operational plans, ensuring seamless execution scalability.

• Identify and resolve gaps between strategy and execution, fostering collaboration across teams to drive measurable outcomes..

• Partner with sales, marketing, and product teams to implement strategies that drive adoption and growth.

Client Collaboration

• Act as the primary point of contact for strategic clients identified as eligible for customizations, fostering strong partnerships during implementation and throughout the lifecycle of their solutions.

• Provide expertise and guidance for migrations, upgrades, and technical customizations tailored to strategic client needs.

• Address evolving requirements for these clients through proactive communication and close collaboration with internal teams.

• Deliver training, documentation, and ongoing technical support to strategic clients, ensuring a seamless experience and long-term satisfaction.

Continuous Improvement

• Continuously evaluate solutions and processes, gathering feedback from clients and internal teams to drive enhancements that improve delivery, scalability, and client satisfaction.

• Identify opportunities to optimize workflows, reduce inefficiencies, and enhance the client experience.

Minimum Qualifications

Location

Additional Locations 

Employee Type

Job Functional Area 

Business Unit

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards.  All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible.   And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.