IT Service Guru

Rapid Response IT Guru (Level 1 IT Support Technician) – In-Office Role

Are you the go-to tech expert in your circle? Do you thrive in a fast-paced environment where no two days are the same? If you're passionate about technology, enjoy solving IT challenges, and love helping people, we want YOU on our Rapid Response Team at Bluetek IT Solutions!

Why Join Us?

At Bluetek IT Solutions, we don’t just fix IT problems—we prevent them, solve them fast, and keep our clients running smoothly. As a Rapid Response IT Guru, you’ll be the first line of defense, handling a variety of technical issues with enthusiasm, professionalism, and skill.

This is not a remote role—you’ll be in our office, working alongside a fun, supportive team, troubleshooting everything IT-related. Expect hands-on experience, continuous training, and endless opportunities to grow in the world of managed IT services.

What You'll Be Doing:

✅ Providing stellar IT support to business users—printers, phones, computers, laptops, iPhones, iPads, Android devices, Wi-Fi, and more
✅ Troubleshooting and managing Windows operating systems, Office 365 usability & administration, and other IT services
✅ Delivering quick and efficient solutions while maintaining a positive, customer-friendly attitude
✅ Collaborating with senior technicians and learning new technologies on the go
✅ Staying ahead of the latest IT trends and security practices

Perks of Working With Us:

💡 Loads of training and professional development opportunities
🎉 A team-oriented workplace with a positive and supportive culture
🚀 Room to advance your IT career in a growing MSP
💰 Competitive pay, benefits, and more!

Ready to be a tech hero? Apply now and become part of a team where your IT skills make a real impact every day!

Requirements

What We’re Looking For:

✔ 2+ years of hands-on IT experience (help desk, IT support, or similar tech-related role)
✔ Strong understanding of PCs, mobile devices, networking, and software troubleshooting
✔ Excellent problem-solving skills and the ability to think on your feet
✔ Fantastic communication and customer service abilities
✔ Willingness to learn, adapt, and grow with new tech trends
✔ Ability to multi-task and stay cool under pressure

Bonus Points If You Have:

➕ Certifications like CompTIA A+, Network+, or Microsoft 365 Fundamentals
➕ Experience with remote monitoring tools, ticketing systems, and IT security best practices
➕ A passion for helping people and making IT frustration-free

Benefits

Awesome Perks & Benefits:

💡 Excellent work-life balance – we respect your time and growth
🎉 A fun and exciting culture – team-oriented, supportive, and engaging
🙌 A company dedicated to helping others and building the best IT team
💰 401k with 5% match – because we care about your future
🏖 Vacation Time – 2 weeks in your first year, 3 weeks after year two
🦷 Medical, Dental, and Vision insurance – your health matters to us
🎊 Paid Holidays – because time off is important
🍕 Pizza Fridays – because IT and pizza go hand in hand
⚡ Energy Drinks – keep your tech skills sharp and your mind focused
📚 Weekly Training Sessions – stay ahead with continuous learning and development