Social DM Appointment Setter

WHO WE ARE:
Jumpfactor is an Award-winning 7-time Growth500 Fastest Growing Agency in Canada, and we are expanding our team to include international talent. We are a dynamic, fast-paced, and integrated digital inbound marketing agency. Our expertise lies in B2B services and technology marketing.

If you are a smart and ambitious individual with a passion for learning, a creative mindset to explore new ideas, and the courage to contribute your voice to a constant and demanding conversation, Jumpfactor is the ideal place for you to challenge yourself and be part of something extraordinary.

ROLE OVERVIEW:

We are seeking a proactive, results-driven Social DM Appointment Setter to manage and engage with direct messages across a variety of social profiles. This role is pivotal for Jumpfactor’s business development strategy, where you will play a key part in establishing our brands’ social presence, generating high-quality leads, and setting appointments for our account executives.

You will work closely with outreach teams to ensure seamless integration between our social strategy and appointment-setting processes. The successful candidate will be detail-oriented, comfortable with outreach and messaging, and able to drive high-volume conversations that consistently convert into scheduled discovery calls.

JUMPFACTOR CORE VALUES:

• Be STRATEGIC

• Be PASSIONATE

• Be TENACIOUS

• Prioritize LEARNING

• Embrace TEAM

• Maintain INTEGRITY

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation package.

• 100% Remote work.

• You will work with a very skilled international team.

• Endless growth opportunities and career advancement.

• Performance-based bonuses that recognize your impact.

• Access to paid training, courses, events, and conferences.

• Enjoy paid social events that foster team camaraderie.

• Engage in weekly learning programs to stay ahead.

• Harness state-of-the-art technologies and tools for excellence.

RESPONSIBILITIES:

• Manage and monitor a number of social profiles, ensuring each profile’s inbox is consistently engaged with and updated in a timely manner.

• Initiate outbound connection requests to targeted prospects, focusing on quality and fit with the ideal client profile.

• Actively engage with new connections according to established playbooks, using tailored, engaging direct messages to build relationships and guide prospects towards scheduling discovery calls with account executives.

• Support and engage with the team’s content efforts by liking, commenting, and sharing relevant posts across profiles to enhance visibility.

• Qualify prospects through conversation, asking the right questions to understand their needs, and then moving them along the pipeline toward a discovery call.

• Coordinate with internal teams to accelerate qualified leads through the sales pipeline.

• Update and maintain accurate records of prospect interactions and communication history in CRM tools to ensure alignment with the sales team.

• Meet and exceed KPI targets such as response rates, connection rates, and conversion rates, while contributing to initiatives that drive optimizations.

• Work closely with content creators and account executives to ensure the messaging aligns with campaign goals, content initiatives, and sales objectives.

QUALIFICATIONS:

• Proven experience in outbound direct messaging and appointment setting or similar roles in sales and business development.

• Strong understanding of social platforms, including best practices for profile optimization, connection requests, and direct message engagement.

• Excellent communication skills, with the ability to leverage technology to efficiently craft compelling messages that convert.

• Ability to multitask and manage multiple social profiles without compromising quality or consistency.

• Goal-oriented, with the ability to work independently while meeting KPIs that require high levels of focus and productivity.

• Familiarity with CRM systems (e.g., HubSpot, Salesforce) and basic reporting.

• Strong organizational skills and attention to detail.

• Knowledge of the IT MSP domain is a strong asset.

NEXT STEPS:
If you’re ready to bring your skills to a team that values creativity, strategy, and collaboration, we’d love to hear from you! Successful candidates will undergo a series of short assessments to further evaluate their potential.

Let’s work together to build something extraordinary.

Job Type: Full-time, 100% Remote