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Player Operations Manager

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
Argentina

Offer summary

Qualifications:

Minimum of 5+ years in player operations., Experience in Gaming/Sportsbook preferred., Strong understanding of risk and fraud management., Excellent leadership and analytical skills..

Key responsabilities:

  • Build and manage Player Operations Team.
  • Collaborate with teams across different regions.

Bullfinch Recruitment logo
Bullfinch Recruitment Human Resources, Staffing & Recruiting TPE https://Bullfinchrecruitment.com
2 - 10 Employees
About Bullfinch Recruitment
Are you tired of boring, traditional recruitment companies? Do you wish there was a recruitment company that was actually fun and enjoyable to work with? Well, now there is! Introducing Bullfinch Recruitment, the hottest new recruitment company on the block. We're doing recruitment differently, with a focus on fun, innovation, and technology. We know that recruitment can be a stressful and time-consuming process. That's why we're here to make it as easy and enjoyable as possible for both businesses and candidates. Here's what sets us apart from other recruitment companies: • For us innovation in recruitment is key in finding the right talent, we don’t just wait hoping candidates will apply or have a rolodex of CVs that we shove at people. Each role for us is unique and we headhunt to get the right person for the role. It’s not just about filling the role and getting a bum on a seat and an invoice in an inbox…it’s about making sure that the candidate is right for the company, but that also the company is right for the candidate. Continuous relationships with our partners and our candidates is key. • We have a dedicated team of recruitment experts who are passionate about helping businesses and candidates succeed. • We provide an end to end managed service from research, marketing, sourcing and screening, interview management, offer management and notice period management. Along with at no additional cost ongoing services provided which surpass the offerings from your normal recruitment agencies such as access to our Applicant Tracking System (ATS), weekly insights reporting and regular check ins with the hiring team. So, if you're looking for a recruitment company that is not a grind to work with, in fact will make your recruitment lives a lot easier, more fun and more successful while also helping you find the right talent or the right job, then contact Bullfinch Recruitment today!
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Job description

Bullfinch Recruitment are proud to be working with B2Spin, who are looking for a Player Operations Manager to join their team.

About B2Spin
B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.

Role Overview
Successful candidates will be responsible for building the LATAM team from scratch and must possess a natural ability to inspire and lead a team. They should be an expert in process & system optimization while understanding the ins and outs of player operations management with a strong focus on account verification, risk, fraud and payments operations. The candidate must be able to adapt to existing processes, understand existing reports, and work collaboratively with the existing ASIA team.

Areas of Responsibility

  • Adapt, implement, and monitor clear goals and KPIs and SLAs for department leads within the business, ensuring that they are delivered on time and in the full scope.

  • Lead recruitment and manage key roles within the Player Operations Team, overseeing headcount and building a team aligned with company goals and needs.

  • Collaborate closely with the Asian team, managing coordination across different time zones to ensure alignment of strategies and consistency within the department.

  • Plan and deliver process improvement and business change projects.

  • Take full responsibility for risk & fraud, payment operation processing, customer support, and high-value player management with a focus on delivering the highest quality customer experience.

  • Maximise the efficiency of department leads, encouraging them to deliver operational excellence by developing their personal and business skills through training.

  • Provide proactive data analysis and guidance on how to improve the player operations team processes and deliverables.

  • Collaborate with Marketing, Player Engagement, and Product teams with the aim to create a collaborative environment and seamless customer journeys across channels and brands.

  • Lead the implementation of new tools, technologies, and automation to improve operational efficiency and reduce manual work, aiming for a scalable and streamlined operation.

  • Oversee and manage big payouts or reward redemptions, ensuring smooth processing and resolving any issues to maintain customer satisfaction.

  • Develop and implement strategies to deliver high-quality customer support and operational services via multiple channels to ensure optimal operational success.

Experience

  • Minimum of 5+ years of experience in a similar role.

  • Preferably with experience dealing with USA/European/LATAM Gaming/Sportsbook account.

  • Understanding of customer support, high-value player management, risk, fraud, payment methodologies and operations, and relevant tools.

  • Excellent leadership skills, adaptable and flexible with an ability to multi-task and work under pressure.

  • Strong analytical skills to detect and identify weaknesses in the systems and operational processes.

  • Goal-oriented and solution-driven individual with a strong focus on producing high-quality results within a fast-paced environment.

  • High level of attention to detail, flexible and reliable.

  • Good communication skills, both written and spoken, and a good command of English.

  • Excellent analytical skills.

  • Highly motivated, team player, able to work on own initiative.

  • Decision-making and problem-solving skills are a must.

B2Spin Benefits

  • Competitive salary

  • Flexibility and remote work

  • Training and development

  • International collaboration with our teams based around the world

  • Fast-growing business where the sky's the limit for your career

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Process OptimizationBusiness OperationsRisk ManagementFraud DetectionAnalyticsPayment ProcessingIdentity And Access ManagementVideo Game Development

Other Skills

  • Customer Service
  • Adaptability
  • Analytical Skills
  • Communication
  • Leadership
  • Teamwork
  • Detail Oriented
  • Goal-Oriented
  • Problem Solving
Are you interested?

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