Customer Marketing Manager | REMOTE (UK)

Gatekeeper is a SaaS-based, Vendor and Contract Management Solution. We help our customers to improve the visibility and control over their vendor and contract relationships, as well ensuring they stay compliant with all relevant regulations and legislation. 

Live since 2015, Gatekeeper has consistently achieved significant, profitable growth YoY with long-term customers including AccentCare, Crocs, The Telegraph and Autotrader. 

Due to our continued, global growth, we are looking for an experienced Customer Marketing Manager to help spur further growth within our customer base.

As Customer Marketing Manager, you will report to the VP Marketing and play a pivotal role in the business as we seek to improve the experience of customers and prospects and drive more revenue from their ongoing relationship with Gatekeeper. 

Working closely with our Product Marketing Team and Account Director team, you will develop a deep understanding of customers’ challenges, encourage them to tell their stories and turn that knowledge into compelling and timely communications across a range of formats. 

Note: This is a fully remote position, open to applicants based in the UK

In this role you will:

• Own customer advocacy for the business, including developing compelling case studies and testimonials, while maximising Gatekeeper’s online review profiles.

• Create and distribute targeted communications to our customer audience via relevant channels.

• Own the customer webinar programme and coordinate internal resources as required to ensure a consistent, educational and commercially-focused series of digital events. 

• Work closely with our Events team to deliver impactful in-person customer events from small scale (round-tables, dinners) through to larger workshop/conference-style events. 

• Support the Account Director Team with relevant campaigns to drive engagement with key customers. 

• Work hand-in-hand with Product Marketing to understand the value of new and existing product features, in order to present the right message to the right customers. 

• Develop and manage a digital Newsletter for customers to keep them up to date with the latest company and product developments, as well as sharing other customer stories.

• Demonstrate an appetite for testing and adopting new technologies, including AI, to maximise your potential output.

• Have Net Revenue Retention (NRR) as your ‘North Star’ metric, collaborating with the rest of the business to drive customer growth.