IT Director - Data Management & Analytics

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

The Genesys Data & Analytics Team

The Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices.  This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more.  The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. 

The Director of Data Management & Analytics is a key member of the Enterprise Data & Analytics organization that utilizes leadership to drive strategy, data community, analytics excellence, and data science delivery. This role has two primary responsibilities, drive team talent/culture and deliver enterprise data capabilities aligned to business strategy.

Staffing, enabling, and supporting product-oriented delivery teams is crucial to the success of the organization and has a direct impact on our ability to drive the business forward. These teams create data products and consumption capabilities that meet the needs of our enterprise, analyst communities, and downstream systems that utilize data to drive the business. This role is a thought leader in two or more data technology domains and will offer consultative services to business and IT teams on how to deliver capabilities using modern patterns, approaches, processes, and tools.

Responsibilities:

• Staff cross-functional and autonomous product-oriented delivery teams that build, maintain, and deliver data capabilities that support enterprise data needs

• Foster a culture of continuous improvement through innovative thinking, mentoring, feedback, metrics, and transparency

• Drive product management and engage with senior leaders, and other stakeholders to set the vision and articulate a detailed delivery roadmap for the team

• Be an evangelist for the business value that IT delivers

• Support the creation of thought leadership as expressed in white papers, conference publications, presentations, and related media

• Provide thought leadership for data products, analytics, and science delivery

• Drive a community engagement, influence, and alignment on priorities to support business strategy

• Collaborate with cross-function teams to design interfaces that support data integration (ingress and egress) with internal and external platforms.

Requirements:

• 10 years of enterprise data, science, and analytics experience

• 3-5 years of leadership including managing teams with a global footprint

• Strong business acumen, relationship building, and superlative communication skills

• Inspiring leader with a driven, product mindset with results-focused attitude

• Well versed in the big data Ecosystem (AWS, Snowflake, Databricks)

• Proficiency in one or more analytics & visualization tools (e.g. Chartio, Looker, Tableau, QuickSight)

• Data Governance leadership including compliance and data management policy.

• Ability to work in a dynamic, challenging environment where decisions you make will have a large impact

• Strategic problem solver who simplifies problems to their core elements and finds creative solutions

• Get-it-done mindset. You’re not afraid to take risks, you’re humble and scrappy!

• Experience working within an agile scrum framework

Preferred Qualifications

• Bachelor’s / Master’s degree in computer science, data science

• Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable

• Excellent critical thinking, problem solving and analytical skills with a keen attention to detail.

• Skilled at running cross-functional relationships and communicating with leadership across multiple organizations

• Strong team player: ability to lead peers in accomplishment of common goals.

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.