Account Management Manager

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge – shipping! The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone.
Are you a tech enthusiast with an appetite for challenges? OTO is the place for you! We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives. Oh, and did we mention our team's shared love for Pizza?

Fear not, you'll soon discover the delicious details! If you're seeking a tech haven where learning is rapid and you can play a pivotal role in shaping the future of global e-commerce and shipping, look no further – your journey begins with us!

We are now calling on all Account Management Manager Heroes! OTO is currently on the hunt for a seasoned Account Management Manager to join our team! Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market! Join us and let's conquer new horizons together!

Tasks & Responsibilities:

• Manage and mentor a team of Enterprise Account Managers;
  
• Build and nurture long-term relationships with key stakeholders (C-suite, decision makers, influencers) in enterprise accounts;
  
• Act as a trusted advisor by deeply understanding the client’s industry, business goals, challenges, and competitive landscape;
  
• Proactively communicate to align company solutions with client priorities and deliver value;
  
• Develop and execute customized account strategies to drive growth, retention, and customer success;
  
• Create detailed account plans with short/long-term goals, KPIs, and action plans;
  
• Achieve or exceed annual revenue targets (renewals, expansions);
  
• Collaborate with internal teams (sales, marketing, product, customer success, support) to ensure seamless client experiences;
  
• Stay informed about industry trends, regulatory changes, and competitor activities;
  
• Share market insights with internal teams to refine strategies and positioning;
  
• Maintain accurate account records in CRM for team activities, opportunities, and communications;
  
• Track and report on account metrics (revenue, adoption, satisfaction, churn);
  
• Prepare executive summaries and reports for leadership;
  
• Identify and mitigate risks (e.g., financial, operational, reputational) in client relationships;
  
• Identify process improvements to enhance account management efficiency and client outcomes;
  
• Negotiate and close contracts effectively, securing terms that benefit both OTO and its clients, solidifying long-term partnerships;
  
• Identify opportunities for growth within OTO’s existing client base, proactively seeking ways to expand and deepen client engagement;
  
• Champion the needs and feedback of OTO’s clients internally, ensuring that client perspectives are central to product and service development efforts;
  
• Ensure all client-related data and records are organized and easily accessible, facilitating efficient account management and strategic planning for OTO.
  
  

Requirements:

For this role, it is essential that you have 

• At least 5 to 7 years of experience in account management, sales, or customer success, with 2+ years in a leadership or managerial role.
  
• BSc degree in a relevant field, master’s degree is preferred.
  
• Proven track record of managing enterprise-level accounts and achieving revenue targets.
  
• Expertise in building and maintaining relationships with C-suite stakeholders and decision-makers.
  
• Strong negotiation skills with experience managing complex contracts, pricing, and renewals.
  
• Experience leading and mentoring account management teams.
  
• Ability to collaborate cross-functionally (e.g., sales, marketing, product, support) to drive client success.
  
• Deep understanding of the industry/market the company operates in (e.g., SaaS, manufacturing, healthcare).
  
• Willingness to travel (up to 30%) for client meetings, conferences, or internal workshops.
  
• Fluency in both written and spoken English.
  
• Excellent communication and problem-solving abilities.

It will be considered a big plus if you:

• Previous work in fast-growing SaaS start-ups

Location

This role requires on-site visits to enterprise customers as needed. However, at OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum – the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers. Embrace the freedom to work from anywhere without unnecessary fluff. Welcome to a workplace where flexibility meets real impact.

Benefits

• ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. Your hustle today builds equity for us all.
• Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps – we've got your back with our Health Insurance coverage/fund depending on your location.
• Mental Health Break: In the grind, take a breather. Our mental health break is your time to recalibrate. Come back sharper, because we all need a mental tune-up.
• Education Fund: This fund is your ticket to staying ahead. Feed that brain and let's level up together.
• Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration.
• Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you.
• Happiness Grant: Recognizing that a content team is a productive team, the happiness grant is a professional nod to fostering personal joy. Consider it a token to pursue activities that contribute to your well-being because a fulfilled you is an asset to us all.
• Unlimited Days Off: Our unlimited days off policy is not just a perk; it's a reflection of our commitment to fostering a supportive and results-driven work environment. W value outcomes over hours, trusting our team to prioritize their responsibilities and take as much time as they need to return to work recharged and ready to contribute their best
• Umrah & Hajj: Beyond the grindstone, we've got your spiritual back. Umrah & Hajj support is our way of saying, "Your inner peace is a priority."
• 100% Technical Software: To keep you sharp in the tech game, we cover 100% of technical software expenses.
• Growth Playground: Growth isn't just a catchphrase; it's the air we breathe at OTO. We believe in constant learning for both personal and company-wide evolution. You will always be positively challenged & pushed to grow to your utmost potential.
• Supportive Team: We are growing fast and no two days look the same at OTO, but one thing never changes; your colleagues always have your back and you can always bounce ideas off of them.