Account Manager

This is a remote position.

• Contract: Independent Contractor
  
• Monday - Friday
  
• 9:00 AM - 6:00 PM San Diego, California, USA, Pacific Time
  
• With 1-hour unpaid break in between
  

• Operate as the lead point of contact
  
• Fully responsible for opening, growing and retaining accounts
  
• Grow our business by integrating new clients and developing existing client relationships
  
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  
• Building and maintaining strong, long-lasting relationships with existing customers
  
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  
• Answer client queries and identify new business opportunities among existing customers
  
• Keep internal CRM up-to-date and record various interactions to follow up with existing customers properly
  
• Collaborate with educators, customer service, marketing, and others to identify opportunities
  
• Assist with challenging client requests or issue escalations as needed
  
• Forecast and track key account metrics
  
• All other duties as assigned.
  

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• Proven experience as an Account Manager or similar leadership role.
  

• Proficient in CRM software and sales management tools.
  

• Excellent communication, negotiation, and interpersonal skills.
  

• Strong analytical and problem-solving abilities.
  

• Ability to work in a fast-paced and competitive environment.

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job