Manager of Intake Operations

Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.

We are currently seeking a Manager of Intake Operations to join our dynamic and growing team!

This is a remote position based in the Pacific Standard Time Zone. Must be located in CA, WA, OR, HI, CO.

About Us

The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.

We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.

About the Opportunity

The Manager of Intake Operations will play a key role in optimizing the client onboarding experience, overseeing the intake, assessment, and initial authorization processes. This position is essential for driving efficient operations, ensuring a seamless client journey from initial inquiry through to service commencement. This role requires design, creation, and ongoing commitment to the streamlining and efficiency of intake services.

Duties & Responsibilities

• Implement and oversee lead tracking to drive client intake
• Ensure timely responses, supervise intake team operations, and streamline workflows
• Monitor KPIs, analyze data for efficiencies, and conduct compliance audits
• Train, develop, and support a high-performing intake team
• Align intake with clinical teams, facilitate meetings, and enhance client experience
• Ensure regulatory adherence and accurate EHR documentation
• Additional duties as assigned

Benefits & Perks

As a full-time opportunity, you will have an opportunity to grow your career in this purpose-filled industry where you can see results every day. Benefits include:

• Benefits package: Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account and Savings on additional voluntarily selected benefits
• PTO, floating holidays, paid holidays
• Pre-tax commuter benefits such as parking and transit
• Monthly employee events
• Evolve in a nice working atmosphere with a passionate team!
• CSD issued cell phone
• Dreams Come TRUE – Fully funded college program

About You

Requirements & Qualifications

• Bachelor’s degree or higher in business administration, Healthcare Management, Psychology, or a related field preferred (or equivalent experience)
• 3–5 years of experience in ABA operations, client intake, or assessment coordination
• Leadership experience with a focus on process improvement and client experience
• Knowledge of ABA clinical workflows, including intake, assessment, and insurance authorization
• Strong communication, organization, and problem-solving skills
• Proficiency in EHR systems and data management tools
• Understanding of HIPAA regulations and healthcare compliance

CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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