Account Manager, RCM - FQHC (Remote)

Title: Manager, RCM Accounts

Location: USA/Remote
Reports to: Director of RCM
FLSA Classification: Non-Exempt
Full-Time or Part-Time: Full-Time
Salary Range: $20 - $26 per hour
Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview:

As a Manager, RCM Accounts at Coronis Health, LLC, you will be part of a dynamic leadership team dedicated to the successful revenue management of Federally Qualified Health Centers (FQHCs). The Account Manager plays a key role in our Revenue Cycle Team and is responsible for maximizing the collection of medical service payments from individual clients, vendors, and providers. Success in this role is measured by a reduction in claim denials and an increase in reimbursements.

Key Responsibilities:

Account Management:

• Serve as the liaison between Billing Clients and the Operations Team, ensuring clear and efficient communication.
• Manage charge and payment receipts through timely data entry based on client expectations.
• Collaborate with internal teams, including Operations and Billing Clients, to resolve billing issues and inquiries.
• Address client concerns, including reporting requests, financial questions, and account reviews.
• Identify and escalate recurring operational issues to the Operations & Support Supervisor.
• Track and oversee charge and payment progression, ensuring alignment with client targets.
• Manage denied claims, identifying avoidable trends and working with the Operations Team to resolve them.
• Maintain and document weekly conference call logs with Clinic Management (C-level involvement) to address unresolved operational challenges.
• Handle inbound patient and client calls regarding billing inquiries.
• Work with the Operations Team and Billing Clients to ensure month-end closing deadlines are met.
• Prepare month-end reports and enter financial and accounts receivable data into spreadsheets.
• Identify and resolve accounts receivable (A/R) factors that contribute to aging A/R balances.
• Participate in monthly WebEx meetings led by the Revenue Cycle Director, taking notes and managing follow-up items.
• Assist the Revenue Cycle Director with monthly presentation preparation, including highlighting successes and challenges.

Leadership and Training:

• Act as a resource and mentor for team members, providing guidance and answering questions.
• Participate in new hire training for onboarding employees.
• Assist in the oversight of multiple accounts, identifying and resolving A/R issues to meet team goals.
• Provide backup support for team members as needed, covering PTO and leaves.
• Develop expertise in multiple Practice Management (PM) systems.
• Identify opportunities for process improvement, staffing efficiency, and workload distribution, collaborating with the Team Lead.
• Provide backup assistance to the Team Lead, as required.

Supervisory Responsibilities:

• Provide limited supervision to Operations, Account Associates, and RCM Support staff through direction, review, and feedback.
• Oversee work assignments and performance development.
• Report to and collaborate with Team Lead for supervision and guidance.

Skills and Competencies:

• Strong communication skills (verbal, written, and interpersonal).
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Ability to analyze accounts receivable trends and implement corrective actions.
• Proficient in Microsoft 365 (Excel, Word, Outlook) and Medical Billing software.
• Effective leadership and mentoring skills to support team development.
• Bilingual (English/Spanish) is a plus.

Education and Experience:

• Associate’s degree (AA) or equivalent from a two-year college or technical school.
• 3+ years of experience in healthcare billing and direct client interaction required.
• Medical Billing (and/or Coding) Certificate preferred.
• Demonstrated experience in:
  • Independent decision-making with minimal supervision.
  • Building strong relationships with clients and internal teams.
  • Effectively managing processes to meet client needs.
  • Meeting A/R targets and resolving stressors independently.
  • Developing process improvements to enhance efficiency.

Additional Information:

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.