Client Success Manager - Entertainment Industry (ZR_19613_JOB)

This is a remote position.

Job Highlights:

Reports To: COO

The client is a leading player in the online talent management industry, specialising in helping models and creators grow their audience and monetise their presence. The company distinguishes itself through:

• A highly professional and specialised approach to talent management, built on established digital marketing principles
  

• A selective model partnership strategy, focusing on quality over quantity to ensure premium service delivery
  

• A comprehensive support system including dedicated success managers, content managers, copywriters, finance managers, privacy specialists and other teams who work together to maximise client success
  

The company's commitment to excellence is demonstrated through its thorough vetting process and dedication to providing reliable, strategic support rather than depending on chance success. We’re now searching for a Client Success Manager to optimize model management and their audience engagement and executing strategies to achieve organizational goals in alignment with the board’s vision.

Operational Excellence

• Establish and monitor performance metrics to drive operational improvements
  

• Oversee daily operations of their department
  

Team Management

• Foster a culture of accountability, innovation, and continuous improvement
  

• Lead, mentor, and inspire their team
  

Financial Oversight for their Department

• Drive cost optimization and operational profitability
  

• Work with the Finance Manager to manage budgets, forecasts, and financial performance
  

Risk Management

• Identify and mitigate operational risks
  

Growth and Innovation

• Drive innovation to maintain a competitive advantage
  

• Lead efforts to scale operations to align with market demands
  

• Proven track record of managing operations in high-growth environments
  
• Tech Savvy: (company uses notion, zoom, spreadsheets, gdrive and google eco-system + more)
  
• Proven ability to manage and develop talent
  
• Exceptional strategic thinking and problem-solving capabilities
  
• Strong financial acumen and analytical skills
  
• Excellent interpersonal and communication abilities
  
• Digital nomads are a plus
  
• Must be a social chameleon with the X-Factor to be respected and accepted, and have the emotional intelligence to endear himself to all, even when being firm
  
• Someone who has an entrepreneurial mindset and understands startups
  

What We Offer:

• Competitive salary and performance-based incentives.
  
• Opportunities for professional development and growth.
  
• A fast-paced, dynamic work environment where decisions have a large impact
  
• Paid flights, accommodations, food and per diem for a 3-month trial period
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job