Client Success Manager - US Healthcare

MedCore Solutions, the healthcare division of Bizforce, is are seeking a dynamic and experienced Client Success Manager to join our team in the US healthcare industry. This role is critical in ensuring client satisfaction, driving account growth, and maintaining strong relationships with healthcare providers, payers, and other stakeholders. The Client Success Manager will act as the primary point of contact for clients, ensuring their needs are met and that our services consistently deliver value.

Responsibilities

• Serve as the primary liaison between the company and clients, fostering strong, long-term relationships.
• Proactively address client concerns, identify opportunities for improvement, and ensure timely resolution of issues.
• Regularly communicate with clients to understand their needs, goals, and challenges.
• Onboard new clients, ensuring a seamless transition and understanding of the company’s services.
• Monitor client account performance, including service delivery, KPIs, and SLAs, ensuring consistent quality.
• Identify opportunities for account growth through upselling or cross-selling additional services.
• Utilize knowledge of US healthcare systems, regulations, and payer-provider relationships to better serve client needs.
• Stay informed on industry trends, including changes in healthcare regulations, reimbursement models, and technology.
• Provide insights and guidance to clients on optimizing revenue cycles, compliance, and operational efficiency.
• Act as the voice of the client within the organization, advocating for their needs and priorities.
• Collaborate with internal teams, including recruitment, HR and IT, to address client requirements effectively.
• Deliver regular performance reports to clients, highlighting achievements, areas of improvement, and actionable recommendations.
• Conduct business reviews to ensure alignment between client goals and service delivery.
• Provide clients with ongoing training and resources to maximize their use of the company’s services and tools.
• Host webinars, workshops, and training sessions as needed.
• Quickly identify and address client concerns, coordinating with internal teams to implement solutions.
• Analyze root causes of recurring issues and develop strategies to prevent them.

Requirements

• 5+ years of experience in client success or account management within the healthcare industry
• In-depth knowledge of US Healthcare systems and regulations and familiarity with HIPAA
• Strong knowledge of US healthcare operations, revenue cycle management, and regulatory compliance.
• Strong experience in managing complex client portfolios and ensuring client satisfaction
• Ability to analyze data and derive actionable insights for clients
• Proven track record in identifying and capitalizing on upselling opportunities
• Self-motivated with strong organizational skills and attention to detail
• Amenable to working on flexible hours to accommodate US time zones
• Excellent interpersonal and communication skills, both written and verbal.
• Proven ability to analyze data, prepare reports, and make strategic recommendations.
• Proficiency in CRM tools and healthcare software, such as EMR/EHR systems, claims management platforms, and reporting tools.
• Exceptional organizational and problem-solving skills with the ability to multitask in a fast-paced environment.

System Requirements

Device (Desktop or Laptop)

1. Processor:

• Windows Devices: Intel Core i5 (or higher) or AMD Ryzen 5 (or higher).
• Mac Devices: Apple M1 chip or newer.

• Minimum of 8GB or higher for optimal performance.

• Windows: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). The operating system must have a legitimate license.
• Mac: macOS compatible with M1 or newer chips.

• At least an SSD for faster processing and performance.

• Minimum speed of 50 Mbps via a wired connection for stability and reliability.
• A backup internet connection is highly recommended.

*Power Supply:

• A backup power supply (e.g., UPS or generator) to prevent disruptions during power outages (optional but encouraged)

Benefits

• Permanent Work From Home
• Get Paid Weekly and Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Annual Bonus*