Technical Writer

Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries.

We are looking for someone to join our Cincom Eloquence Team! Cincom Eloquence personalizes and automates customer interactions for faster response times, while delivering impactful experiences with our leading CCM solution.

Responsibilies:

• Create, edit, and maintain user guides, technical manuals, online help systems, and API documentation.
• Translate complex technical concepts into easy-to-understand content for diverse audiences, including developers, end-users, and administrators.
• Work closely with product managers, developers, QA engineers, and support teams to gather information and understand product functionality and use.
• Structure documentation to improve usability and accessibility while ensuring content is up-to-date and compliant with internal standards and industry guidelines.
• Use documentation tools and content management systems to develop and publish technical content.
• Review and proofread documentation for accuracy, consistency, and adhere to style guidelines.
• Conduct usability testing of documentation with internal teams or customers to identify improvement areas.

Requirements

• 5+ years of experience as a technical writer, preferably in enterprise software or customer communications management (CCM) solutions.
• Bachelor’s degree in Technical Writing, Communications, Computer Science, or a related field (or equivalent experience).
• Familiarity with documentation for APIs, software development kits (SDKs), and technical systems.
• Strong understanding of content management tools (e.g., Paligo MadCap Flare, Adobe FrameMaker, or similar).
• Knowledge of programming concepts or languages is a plus.
• Excellent written and verbal communication skills, with the ability to adapt content for various audiences.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• A proactive and collaborative mindset, with the ability to work closely with cross-functional teams.