Latvian Speaking E-commerce Manager

Are you ready to work with international e-commerce?

We are looking for a Latvian Speaking E-commerce manager to join our team at our office in Vilnius!

MakesYouLocal helps webshops to expand and succeed abroad. Several of our clients are focusing on markets across Europe, including Latvia, which is why we are looking for new colleagues to join our Latvian team in our office in Vilnius!

Responsibilities:

• Assist clients with a smooth onboarding process, including setting and communicating launch dates.
• Ensure high-quality Shop Manuals and optimise processes.
• Coordinate product training and set up webshops in relevant systems.
• Provide localisation, payment, logistics, returns, and trust mark advice.
• Maintain regular client communication to ensure webshop performance and process optimisation.
• Identify conversion opportunities and implement solutions.
• Collaborate with Customer Success Managers to hand over clients with key insights and act as a country specialist.
• Continuously refine onboarding processes and optimise operations.
• Manage project tasks in Asana and oversee system maintenance.

Requirements:

• Native-Level Latvian: Must be a native-level Latvian speaker to ensure effective communication and localisation expertise.
• E-commerce Experience: Proven experience in e-commerce, client onboarding, or operations.
• Project Management Skills: Ability to manage multiple projects and tasks effectively; familiarity with tools like Asana is a plus.
• Communication Skills: Strong written and verbal communication skills for collaborating with clients and cross-functional teams.
• Problem-Solving Mindset: Proactive approach to identifying and resolving challenges.
• Attention to Detail: High level of accuracy in managing processes, localisation requirements, and optimising webshops.
• Technical Knowledge: Ability to set up webshops, including payment systems, logistics, return processes, and trust marks.
• Conversion Optimisation Understanding: Knowledge of strategies to increase webshop conversion rates.
• Localisation Insight: Understanding the importance of localisation in optimising webshop performance.
• Team Collaboration: Ability to work closely with Customer Success Managers and other teams to ensure client success.

Great place to work!
We want to ensure that our employees are happy and flourishing in the company, so we strive to make sure that everybody’s workday includes a variety of tasks. Furthermore, on Fridays, we occasionally enjoy a drink or two and are big fans of social events — from sporty activities to great parties. We value a friendly and informal atmosphere, where people thrive and grow together.

We offer:

• Training in e-commerce, our tools, and more — we'll teach you what you need to know to succeed in this role
• Career development — we support your growth.
• Profit share programme — enjoy the fruit of your labour!
• Hybrid attendance – a lot of us have family far away or perhaps you just want to stay in some days. We trust that you can work remotely once in a while
• Flexibility — be it a dentist or a sick kid, we understand that sometimes schedules have to change
• We offer 5 extra days of holiday in addition to your annual leave to support a healthy work-life balance.
• Shorter Fridays — take turns with your teammates to start the weekend earlier.

About MakesYouLocal
MakesYouLocal was established in Copenhagen in 2010. ​​We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in. Our local teams are an important part of our clients’ daily operations. We take care of customer service and shop maintenance in local languages and provide valuable insights for business development and marketing strategies.

With our cross-border e-commerce experience from more than 600 projects and our +150 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on the 4 business areas, described below, and help businesses with everything requiring native language skills and cultural understanding – from initial market research to daily shop management and customer service.

Diversity
MakesYouLocal is an equal-opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.