Credit Control Consultant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This is a work from home position with 1 day induction in our Stockport office with a further 3 weeks minimum training this can be done remotely. If you are unable to commit to this, please do not apply.

Takepayments is a dynamic and rapidly growing company dedicated to providing top quality merchant services. We are the UKs most trusted payments provider with an outstanding 4.9 rating on Trustpilot. We are a part of the Global Payments Group who are a Fortune 500 company that offer a full range of configurable solutions that unify every aspect of commerce. We make it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

As part of our Credit Control Team, you will be working on inbound and outbound calls, speaking with our customers and managing high volumes of accounts that are in arrears, with the aim of recovering outstanding payments and reinstating direct debits. You will be compassionate, empathetic and confident. Be able to construct emails and have conversations.

Benefits of being our Credit Control Consultant:

• Excellent Basic Salary of £25,000 with uncapped commission circa OTE 34k
• Work from the comfort of your own home
• Opportunity for career growth within a dynamic and supportive team.
• Incredible events and incentives

Responsibilities for our Credit Control Consultant:

• Reinstating direct debits, taking payments and applying payments to our systems
• Ability to follow processes and scripts in line with our direct debit guarantee requirements
• Be able to provide high levels of compassion, accuracy and conversational skills
• Being able to have challenging conversations and resolve disputes at first point of contact where possible.
• Adding accurate notes, updating our systems and ensuring the correct actions are taken in line with our direct debit processes
• Ability to use multiple systems and prioritise your workload
• Providing an excellent service, ensuring that the customer is at the heart of everything we do

Requirements for our Credit Control Consultant:

• Have telephone experience and come from a customer services or collections background ideally
• Have excellent communication and listening skills
• Ability to follow processes and scripts in line with the companies’ requirements
• Have an eye for detail and accuracy
• Show compassion, be confident, professional and have the ability to have challenging conversations
• Able to work the following shifts:  40-hour week Monday to Tuesday 8.30am -5.30pm, Wednesday -Thursday 8.30am-5.00pm and Friday 8.30am-4pm
• Ability to work independently at home.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.