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Corporate CSM

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

2+ years of experience in a Customer Success role, Experience in data analytics and communication campaigns, Familiarity with Salesforce and customer success tools, Veterinary industry experience is a plus.

Key responsabilities:

Manage customer adoption and engagement
Collaborate with various departments to support client needs

Vetstoria

51 - 200 Employees

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Job description

About the role

As a Corporate Customer Success Manager (CSM), you will manage the adoption and engagement journey of individual veterinary practices within a corporate organization. CSM will offer strategy and best practices across 4 product offerings. This involves professionally guiding, instructing, and consulting with veterinary practice staff over the phone and via email. You will collaborate closely with our Customer Support, Product, Sales, and Implementation departments to support the needs of over 500 locations.

Apply if you're excited to:

Work in a collaborative team environment, sharing best practices, insights, and learnings across the CSM team

Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications, establishing yourself as a trusted advisor to veterinary owners and practice managers

Apply critical thinking and data analytics to proactively manage and address customer success issues throughout the customer lifecycle

Understand and document customer requests, engaging appropriate resources in support and product as needed

Develop and implement tailored communications that provide continuous value to your clients, ensuring retention and driving long-term growth

Maintain an ongoing cadence with customers to report on critical metrics and highlight the value of PetDesk

Assist with planning and facilitating group webinars on curated topics

About You

2+ years of experience in a Customer Success role (veterinary industry experience a plus)

Experience in both high-touch customer success and digital engagement (Totango experience is a plus)

Innovative, always open to new ways of doing things, and delivering daily customer excellence

Tactful and poised under pressure when solving problems and tackling big challenges

Thrive in cross-functional collaboration and teamwork

Commitment to thorough and timely responses to inbound customer questions and inquiries

Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns targeted to the segment and customer life-cycle stage

Experience with Salesforce, a CS tool, or automation tools is a plus, as well as PetDesk or products similar to PetDesk

Benefits & Perks

Medical coverage for employees and dependents (80-90% covered by employer)

Employer HSA contribution with HDHP

401(k) match up to 3.5%

Dependent Care Flexible Spending Account (FSA)

Dental & Vision coverage available

Basic Life and AD&D Insurance

Short and Long Term Disability

Flexible Time Off & 13 Paid Annual Holidays

Paid Parental Leave

Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance

$250 Annual Stipend for Learning and Development

Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. Together, we unite innovative solutions to empower veterinary professionals and enhance pet care worldwide. By consolidating industry-leading tools, we streamline workflows, improve communication, and deliver unmatched support—offering everything from custom websites to VoIP systems and direct booking. The company is dedicated to transforming the pet care industry.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

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