Business Operations Assistant

This is a remote position.

About Company

We are a B2B SaaS platform specifically designed to help SMB manufacturers and fabricators streamline their operations by managing orders, collaboration, job scheduling, and time tracking from a centralized platform. 

The Role 

We're seeking a Business Operations Assistant to join our growing team. This role combines operational support, data management, and customer service elements to help drive our business forward. You'll work across multiple teams to ensure smooth operations while maintaining high standards of accuracy and efficiency. 

• 40 hours per week
  
• Monday - Friday: 7am - 4pm Surry Hills, NSW
  
• Includes 1 hour unpaid break
  

Key Responsibilities 

● Perform accurate data entry for client profiles and product information 

● Build and maintain internal systems and databases 

● Create and manage demo environments and test accounts 

● Support product data uploads and template creation 

● Ensure data accuracy and consistency across platforms 

Sales & Customer Success Support 

● Assist in preparing customized demonstrations for potential clients 

● Provide basic customer support and address client queries 

● Support the customer success team with onboarding tasks 

● Help with customer data migration and setup 

● Create and maintain customer templates 

Marketing & Business Support 

● Assist in the execution of marketing campaigns and initiatives 

● Support content creation and distribution 

● Help coordinate and track marketing activities 

● Assist with event coordination and follow-up 

● Maintain marketing assets and collateral 

Cross-Functional Operations 

● Provide operational support across different departments as need 

● Help identify and implement process improvements 

● Assist in creating and maintaining operational documentation 

● Support various internal projects and initiatives

Required Skills & Experience 

● Strong attention to detail and commitment to accuracy 

● Excellent organisational skills and ability to manage multiple tasks 

● Proactive mindset and enthusiasm for learning new skills 

● Adaptability and comfort with ambiguity 

● Strong problem-solving abilities 

Technical & Business Acumen 

● Proficiency in data entry and basic computer skil 

● Experience with business productivity tools and platforms 

● Basic understanding of customer service principles 

● Ability to quickly learn and adapt to new software systems 

● Strong documentation skills